Customer Service Human Resources
Resume:
***** ********** ****** *** # *
Newport News, VA 23606
*******.*****@*****.***
SKILLS HIGHLIGHT
• Ability to operate Microsoft Word, Excel and PowerPoint
• Soft skills – nice, friendly, helpful, and hardworking
• Experience in handling confidential paperwork
• Ability to answer phones and work in a fast paced environment
• Excellent customer service experience
EDUCATION
ECPI, College of Technology, Newport News, VA
Associates Degree in Computer and Information Systems
Major: Business Administration
Graduation Date: June 2009
Relevant Coursework:
Advertising: PowerPoint presentation on the SPCA to promote the organization and their services
Accounting I&II: Managed a company’s accounts receivable and accounts payable
Human Resources: Using role playing, interviewed classmates as Human Resource personnel to assess a good candidate for a company
Marketing: Project included representing Hershey’s, presenting the history and current aspects of company using marketing techniques
Advanced Spreadsheets: Learned advanced skills in Microsoft Excel including equation building in cells
Business Law: Presentation on sexual abuse and harassment and the laws that govern them in the workplace
Customer Service: Enhanced techniques learned to provide excellent customer service
WORK EXPERIENCE
Human Relief Organization, Hampton, VA
Secretary
• Create PowerPoint presentations for organizations
• Answer the telephone
• Organize filess
Macy’s, Newport News, VA April 2008-February 2010
Sales Associate
• Provided excellent customer service
• Answered incoming calls
• Completed transactions
Kings Dominion, Doswell, VA June 2007 –August 2007
Rides Attendant
• Provided excellent customer service to park guests
• Responsible for the overall administration of various rides within the park
VOLUNTEER OPPORTUNITIES
Richmond County Elementary School Volunteer, Warsaw, VA July 2007
Riverside Tappahannock Hospital Volunteer, Tappahannock, VA June 2002- August 2006
• Filed, copied, and faxed medical records
• Admitted patients into facility for their scheduled appointments
• Answered phones in emergency room and delivered items to laboratory
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