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Customer Service Human Resources

Newport News, Virginia, 23606, United States
March 10, 2011

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Newport News, VA 23606



• Ability to operate Microsoft Word, Excel and PowerPoint

• Soft skills – nice, friendly, helpful, and hardworking

• Experience in handling confidential paperwork

• Ability to answer phones and work in a fast paced environment

• Excellent customer service experience


ECPI, College of Technology, Newport News, VA

Associates Degree in Computer and Information Systems

Major: Business Administration

Graduation Date: June 2009

Relevant Coursework:

Advertising: PowerPoint presentation on the SPCA to promote the organization and their services

Accounting I&II: Managed a company’s accounts receivable and accounts payable

Human Resources: Using role playing, interviewed classmates as Human Resource personnel to assess a good candidate for a company

Marketing: Project included representing Hershey’s, presenting the history and current aspects of company using marketing techniques

Advanced Spreadsheets: Learned advanced skills in Microsoft Excel including equation building in cells

Business Law: Presentation on sexual abuse and harassment and the laws that govern them in the workplace

Customer Service: Enhanced techniques learned to provide excellent customer service


Human Relief Organization, Hampton, VA


• Create PowerPoint presentations for organizations

• Answer the telephone

• Organize filess

Macy’s, Newport News, VA April 2008-February 2010

Sales Associate

• Provided excellent customer service

• Answered incoming calls

• Completed transactions

Kings Dominion, Doswell, VA June 2007 –August 2007

Rides Attendant

• Provided excellent customer service to park guests

• Responsible for the overall administration of various rides within the park


Richmond County Elementary School Volunteer, Warsaw, VA July 2007

Riverside Tappahannock Hospital Volunteer, Tappahannock, VA June 2002- August 2006

• Filed, copied, and faxed medical records

• Admitted patients into facility for their scheduled appointments

• Answered phones in emergency room and delivered items to laboratory

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