Office Manager/Executive Assistant/customer sservice

*********@*****.***

Sent: Mon, November **, **** 2:27:59 PM

Subject: MORTGAGE SPECIALISTS/ LOAN PROCESSOR

Peggy Bailey

**** **** ****** **** ********* , South Carolina 803-***-**** *********@*****.***

Objective To progress within an established company by expanding my knowledge and experience while continuing to build upon current skills.

Experience MORTGAGE SPECIALISTS/LOAN PROCESSOR

09/07 to 10/2010 CR Finance, Charlotte North Carolina

§ Mortgage underwriter. Mortgage closer. Review loans. Automated underwriter,mortgageloans,mailroom,loan,processor.fha.va.hud. conventional. high volume of loans

§ Handle and resolve customer complaints, making collection calls to past due customers, collect payments. Complete and process end of day paperwork.

Assistant Collection Manager

08/06 to 08/07 National Finance, Lancaster South Carolina ,

§ Handle inbound and outbound calls for collection of debt.

§ Serve as liaison between customers and investors. Educate debtors on importance of timely payments. Create repayments plans.

§ Marketing products and services. Supervised 25 junior collectors. Cash handling, application of payments, Handle escalated calls due to accounts related issues and problems. Proactively researching and resolving customers concerns.

CSR/Office Manager

07/05 to 07/07 Advance America , Lancaster South Carolina ,

§ Handle inbound and outbound calls for collection of debt

§ Handle and resolve customer complaints. Complete and process end of day paperwork. Data entry. Make collection calls to past due customers

§ Train workers how our system works. Proposed new ideas weekly to help reduce debt. Making sure we met our goals at the end of the month.

Education Lancaster High School , Lancaster South Carolina ,

1982-1985

§ Diploma

§ Perfect Attendance

Interests

References References are available on request.

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