Sales Customer Service

Jennifer Ashley Waters **** Sycamore St 704-***-**** Cel

Beaufort, SC 29902 e-mail: *******.********@*****.***

PROFILE

• Experience in managing a sales team – General Manager

• Fourteen years sales experience in the franchise, education, security, retail and real Estate industries

• Eight years actively engaged in international business with clients from diverse cultural backgrounds

• Specialist in selling tangible and intangible products. Selling Real Estate in Mexico

• Successful in all areas of sales: inside, outside and sales management

• Expertise in customer service issues

• Extensive expertise in all areas of sales: sales training, motivational sales, individual sales and managing

• Sales representatives and sales support

• Trilingual: English is my first language, completely fluent in Spanish, fluent in Portuguese

EXPERIENCE HIGHLIGHTS

Franchise Sales Advisor, Carolinas and Jacksonville, Florida

• Responsible for selling 18 franchise concepts in the Carolinas and Jacksonville

• Responsible for building business broker and new client relationships

• Responsible for selling Master and Unit franchises

• Reported directly to one of the owners of the company out of Arizona

Responsible for managing Computer training company in Charlotte, North Carolina

• Responsible for all areas of sales and managing 8 sales representatives

• Responsible for all sales revenue and managing existing accounts and new business

• Responsible for P & L and IBIDA numbers

• Reported directly to the CEO

• Managed and trained sales representatives – along with overlooking impact of operations

• On sales

• Worked with accounts such as: Bank of America, Wachovia, First Equity, etc.

Responsible for selling international franchises in the computer training and language training industries:

• Sold US$2.5 million in initial franchise fees; 10 Master Franchises and over 32 Unit Franchises.

• Surpassed goals for Latin America by 114% in the first year.

• Sold international franchises in Bolivia, Chile, Peru, Colombia, Venezuela, Pakistan, Lebanon, Bangladesh, China, Philippines, Vietnam, Dominican Republic, Ecuador, Honduras and Jamaica.

• Responsible for sales training and increasing sales revenue in South America

• Responsible for International sales and market development.

• Won Outstanding Performance of the Year Award for 2000.

Managed multiple sales responsibilities:

• Responsible for supporting over 100 sales Representatives/franchises from South and Central America.

• Increased sales revenue and franchise royalties.

• Provided sales training in various Latin American cities.

• Met Division goals/objectives for overall revenue and profitability.

• Responsible for selling franchises worldwide; sold franchises in Costa Rica, Panama and China.

• Responsible for selling TOFEL program; exceeded sales goals for TOFEL program.

• Responsible for training international franchisees in all aspects of their sales programs.

• Prospected for franchise candidates by mail, telephone and in person; continually monitored and evaluated potential franchise candidates; reported and followed up on all the foregoing.

• Sold advertising and promotional materials for ELS Language Centers.

• Worked in team settings; communicated in appropriate languages

Supported and sold for largest International Relocation Company in Mexico City for Fortune 500 Companies:

• Supporting all activities of the largest international real estate company in Mexico City.

• Increased efficiency of relocation program by developing pre-arrival interview process to identify client needs. Finding homes for clients.

Jennifer Ashley Waters - Website: Http://jwaterexecutiverecruiter.com/ Page 2

• Increased sales efficiency by re-tooling the scheduling system to make better use of agent time and improve client satisfaction.

• Facilitate the relocation into Mexico of foreign executives and their families from all parts of the world.

• Developed business relationships with over thirty FORTUNE 500 clients.

• Created a condensed easy-reference orientation guide for foreign executives. This included details on cultural differences, immigration, local mores, legal, and taxation and education issues.

• Negotiated and finalized rental and sales contracts with Mexican property owners on behalf of foreign clients.

• Top real estate agent for the months of September, October and November 1994.

Sales Awards throughout the years:

Won Outstanding Performance of the Year in 2000 at New Horizons Computer Learning Centers

Profiled in Franchise International Magazine Worldwide entitled, “Woman at the Helm”

Brinks Home Security:

o 25th out of 520 representatives nationwide the month of Sep 96.

o Grossed highest sales for the month of July, August and September of 1996

o Customer service award for October in Los Angeles branch

Employment History

Retail/Radio advertising/interpreting medical for patients/contractor/sales Feb 2011 - 2012

Independent Contractor/Consultant/Franchise Broker/Personal Trainer/Career Counselor/Teacher

January 2008 - January 2010

Franchise Growth Systems – Based out of Arizona, covered sales for Carolinas December 2005 – January 9, 2007

Resigned – Franchise Sales Advisor

Computer Educations Services Corporation, Charlotte, NC and SC Branch, April 2005 – October 1, 2005

Company went out of business nationwide – Vice President of Sales, for the Carolinas

Sabbatical to raise my son January 2002

New Horizons Computer Learning Centers, Inc., Anaheim, California

Director of Franchise Development October 1998 – December 2001

ELS Language Centers, Inc., Culver City, California

Director of Development, Latin America February 1997 – June 1998

Brinks Home Security San Diego & Los Angeles, California

Sales Associate January 1996 – January 1997

International Relocation Service S,A de C.V Mexico City, Mexico

Director of Relocations January 1991 – March 1995

Hamilton School and Thomas Jefferson Institute Mexico City, Mexico

English Teacher January 1987 – December 1990.

EDUCATION

Universidad de Las Americas Mexico City, México

Bachelor of Arts in Bilingual Education Graduated 1992

Minor in Spanish

Northern Arizona University Flagstaff, Arizona 1990

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