Customer Service Manager

Carla Paola Cabrera

*** ** ***** ** ***** Miami Beach Fl 33162

305-***-***** 305-***-***** *******@*******.***

I'm actively seeking a position as an Administrative Assistant/ Receptionist, CSR Agent, allowing me to use my skills in the fields of customer service and administration, to provide my expertise to an organization looking to grow. Responsible, detail-oriented, excellent interpersonal skills can manage time and work load effectively.

Industry Focus: Administrative, Clerical, Receptionist Job Title: Administrative Assistant/CSR

Experience: 5 years Looking For: Part Time Position

Visa Status: U.S. Citizen Education Level: Some College Course Work

Relocation: Negotiable Travel Preference: Light Travel

Work Experience____________________________________________________________

HMS Property Management (Surfside Fl) April 2011 to August

Assistant to the General Manager

Working for HMS as the assistant to the property manager, filing, creating condo documents, answering phones, assist the general manager in all the condo duties. Organize all insurance documents, payroll, accounts payables and receivables.

Reason for leaving: School Schedule.

Allstate Insurance (Hollywood, FL) May 2010 – April 2011

Customer Service Agent- 440

Homeowners, Auto customer service agent for Allstate Insurance. Duties include: Reconciliation of Commercial accounts, General Office Duties- Answering phones, Taking payments, office close out, Allstate Customer Service over the phone and Email, Administrative work in the homeowners and auto department, Customer service in homeowners and auto department ,data entry and switch board.

Reason for leaving: Change of management.

R2 Builders (Miami Lakes, FL) Mar 2010 – May2010

Executive Assistant/Office Manager

An up and coming Shell- Contractor- Construction Company based out of Miami Lakes. Worked directly with the owner to start up the new company, was the only office employee. Duties included: Answering phone calls, coordinate and organize supervisors schedule for meetings, Manage project folders for prospect clients ,Make proposals for possible projects and get in touch in the clients to establish a relationship, Review accounts-Account payables and receivables, Prepare invoices for payments, Purchasing of construction supplies and office supplies, Data entry.

Reason for leaving: Company was put on hold due to slow construction growth.

Neclon Construction (Miami Lakes, Fl) Jun 2007- Feb 2010

Administrative/Assistant, Project Manager

A well established construction company based out of Miami Lakes. Worked directly with the owners of the company, was the only employee. Responsibilities included: Payroll, Review accounts-Account payables and receivables, Book keeping, Prepare invoices for payments, Prepare Certificates of insurance for GC companies, Answering phone calls, coordinate and organize supervisors schedule for meetings (3 owners), Manage New and Active project folders for prospect clients ,Make proposals for possible projects and keep in touch in the clients to establish a relationship, Purchasing of construction supplies and office supplies, Data entry.

Reason for leaving: Company dissolved.

Internship- Univision Radio (Doral, FL) Aug 2010 – Dec 2010

Intern

Worked for Univision Radio as an intern, Intern duties included: Retail Activations/Remotes, Data Entry Assist in Production Studio, Assist in Event Planning, Filming/Photography, Interact with listeners, make sure that all the station products were accounted for, set up of remotes, Assist promotions technician with all duties.

Skills/Qualifications_______________________________________________________________

Microsoft Office- Excel, Word, Power Point, Outlook (Intermediate- Advanced) 5 years

Quickbooks (Advanced) 3 years

Pro Tools, Avid (Intermediate) 1 to 2 Years

5 years Customer Service

3 years Project Managing

Bilingual- Spanish/ English

Notary Public

440 Insurance License- CSR

1 Year cash handling experience

Education:_____________________________________________________________________

North Miami Senior High- International Baccalaureate Magnet Program – Suma Cum Laude- Top 10 percent

Graduation date- May 2006

Currently Attending Miami Dade College North Campus (Major TV and Radio Production/Programming)

Graduation date- Spring 2012

References : *Available upon request

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