Customer Service Project Manager
Resume:
FREDERICK J. URBACH
Littleton, CO 80123
*********@*******.***
JOURNEYMAN WATER RESTORER AND
INDEPENDENT CLAIMS ADJUSTER
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OBJECTIVE
To obtain employment as a Project Manager utilizing my Xactimate and scoping training along with my extensive professional experience in Loss Restoration and Mitigation
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Key Competencies and Attributes
Texas All-Lines Adjuster Xactimate 27 & Sketch Training
Water Restoration Applied Structural Drying
Mold & Fire Remediation Biohazard Restoration
Natural Disaster Mitigation Deployed for Restoration Jobs
CAT work Residential & Commercial Projects
Project Leadership Issue Resolution & Communication
Training & Management Excellent Customer Service
Attention to Detail Thorough & Efficient
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IICRC Certifications
Water Mitigation Techniques Fire & Soot Restoration
Carpet Cleaning, Repair, & Carpet Spotting Techniques
Reinstallation Techniques
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PROFESSIONAL EXPERIENCE
Property Loss Restorer
Colorado Cleanup Services, Denver, CO March 2011 – June 2012
Provide specialized content cleaning, carpet and duct cleaning, and vapor barrier installation services for residential and commercial structures
Maintain a thorough understanding of residential and commercial construction in order to anticipate extent of projects and potential issues
Itemize repair costs and write project estimates for black water and mold contamination
Provide excellent customer service through explaining project process to the insured
Resolve any issues through calm and efficient problem solving and communication skills
Participated in specialized carpet cleaning, repair, spotting, and reinstallation trainings
Teach safety and awareness training sessions
Head Property Loss Restorer
Cogdill Construction Company, Denver, CO 2010 – 2011
Assessed and managed all phases of water mitigation projects from reviewing claim to project completion
Performed property content cleaning from fire and soot damage
Supervised projects from small bathrooms to large commercial structures
Communicate with insurance adjusters to ensure highest possible payout for the insured
Managed industry-related documentation including psychometrics, moisture maps, and scope of work
Ongoing maintenance of company equipment
Lead Property Loss Restorer
Bay Area DKI, Oldsmar, FL 2006 – 2010
Provided thorough and accurate scoping of restoration jobs with a keen eye for detail
Deployed for mitigation of catastrophic events including Hurricane Ike including La Quinta hotels and many residences; flooding in Shops at Town Center, a large commercial structure in Cedar Rapids, IA; and CAT mitigation work for various tropical storms in Florida
Participated in specialized training for water mitigation; mold, fire, and biohazard remediation; roof tarp techniques; and content cleaning & packing techniques
Maintain excellent relationships with the insured through high-quality work and communication
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LICENSE/EDUCATION
Texas All-Lines Adjuster’s License 2012
Fundamentals of Xactimate training including Scoping with Sketch
Mile High Adjusters, Denver, CO
Coursework towards Degree in Secondary History Education
University of Hawaii, Hilo, HI 2003 – 2006
Bloomsburg University, Bloomsburg, PA 2000 – 2002
Associate’s Degree in Secondary Education of History
Montgomery County Community College, Blue Bell, PA 2003
High School Diploma
Lower Merion High School, Ardmore, PA 2000
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