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Customer Service Project Manager

United States
August 14, 2012

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**** *. ****** **. **** D**

Littleton, CO 80123






To obtain employment as a Project Manager utilizing my Xactimate and scoping training along with my extensive professional experience in Loss Restoration and Mitigation


Key Competencies and Attributes

Texas All-Lines Adjuster Xactimate 27 & Sketch Training

Water Restoration Applied Structural Drying

Mold & Fire Remediation Biohazard Restoration

Natural Disaster Mitigation Deployed for Restoration Jobs

CAT work Residential & Commercial Projects

Project Leadership Issue Resolution & Communication

Training & Management Excellent Customer Service

Attention to Detail Thorough & Efficient


IICRC Certifications

Water Mitigation Techniques Fire & Soot Restoration

Carpet Cleaning, Repair, & Carpet Spotting Techniques

Reinstallation Techniques



Property Loss Restorer

Colorado Cleanup Services, Denver, CO March 2011 – June 2012

Provide specialized content cleaning, carpet and duct cleaning, and vapor barrier installation services for residential and commercial structures

Maintain a thorough understanding of residential and commercial construction in order to anticipate extent of projects and potential issues

Itemize repair costs and write project estimates for black water and mold contamination

Provide excellent customer service through explaining project process to the insured

Resolve any issues through calm and efficient problem solving and communication skills

Participated in specialized carpet cleaning, repair, spotting, and reinstallation trainings

Teach safety and awareness training sessions

Head Property Loss Restorer

Cogdill Construction Company, Denver, CO 2010 – 2011

Assessed and managed all phases of water mitigation projects from reviewing claim to project completion

Performed property content cleaning from fire and soot damage

Supervised projects from small bathrooms to large commercial structures

Communicate with insurance adjusters to ensure highest possible payout for the insured

Managed industry-related documentation including psychometrics, moisture maps, and scope of work

Ongoing maintenance of company equipment

Lead Property Loss Restorer

Bay Area DKI, Oldsmar, FL 2006 – 2010

Provided thorough and accurate scoping of restoration jobs with a keen eye for detail

Deployed for mitigation of catastrophic events including Hurricane Ike including La Quinta hotels and many residences; flooding in Shops at Town Center, a large commercial structure in Cedar Rapids, IA; and CAT mitigation work for various tropical storms in Florida

Participated in specialized training for water mitigation; mold, fire, and biohazard remediation; roof tarp techniques; and content cleaning & packing techniques

Maintain excellent relationships with the insured through high-quality work and communication



Texas All-Lines Adjuster’s License 2012

Fundamentals of Xactimate training including Scoping with Sketch

Mile High Adjusters, Denver, CO

Coursework towards Degree in Secondary History Education

University of Hawaii, Hilo, HI 2003 – 2006

Bloomsburg University, Bloomsburg, PA 2000 – 2002

Associate’s Degree in Secondary Education of History

Montgomery County Community College, Blue Bell, PA 2003

High School Diploma

Lower Merion High School, Ardmore, PA 2000


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