Sales Customer Service

Monique Cisneros

*** *. ********* *** ******, CA 91724 626-***-****

Objective: Seeking to obtain a position as a Office Assistant.

Summary Of Qualifications

● English/Spanish (reading and writing)

● Computer skills- accurately typing 45 wpm, proficient in Microsoft Office applications

● Diplomatic and effective with customer relations

● Dependable; can be counted on to get the job done

● Excellent customer service skills

Education

University of La Verne, La Verne, CA Major: Legal Studies 7/2007-present

Mt. San Antonio College Walnut, CA A.S. Social and Behavioral Sciences

Experience

University of La Verne- Literacy Center, La Verne, CA 9/2009-5/2010

Student Office Assistant and Tutor

•Daily set up for the program’s tutoring sessions

•Helped prepared the daily class curriculum for all students/ tutors

•Maintained classroom and product inventory for the Literacy Center

•Maintained all library information with Excel spreadsheets/ calling card system

•Operated various office machines photocopiers, fax machines, and printers

•Worked closely with fellow employees and Literacy center students and clients

•Maintained all mail activity and client files for Literacy Center

•Personal assistant for the Literacy Center’s Program Director

•Prepared PowerPoint presentations and teaching aides for the students

•Assisted with fundraisers held for the ULV Literacy Center

•Worked closely with company Rep. and ULV alumni for donations

Macy’s West (The Montclair Plaza), Montclair, CA 11/2008-2/2009

Beauty Sales Associate Men’s Fragrances/ Chanel

•Knowledge of Beauty Dept. products Chanel and Men’s Fragrances

•Macy’s West promotion and seasonal product items and specials

•Built and maintained a client list for appointments/make-over

•Stocked and organized the showcases for the Beauty Dept.

•Cash drops and change funds for cashier’s drawers

•Cashier: cash, credit, debit, traveler’s checks, personal checks, and gift cards

•Maintained productively goal for sales

•Produced bills, orders, notes, and receipts for Beauty Dept.

•Completed daily reports of sales and customer contacts

•Responsible for opening and closing procedures of Macy’s Beauty Department’s

•Worked closely with the vendors

•Opened new customer Macy’s credit cards and met monthly goal

Claremont Ford and Mazda, Claremont, CA 9/2006 – 5/2007

Receptionist

•Answered +15 Line Company’s switchboard and transfers calls

•Performed intercom page procedures for the dealership

•Filed and sorted office documents (alphabetical, numerical, and color coding)

•Greeted customers and provided information about the business and services

•Data entry of customer’s information for credit applications, thank you letters, and service follow-ups

•Completed daily sales and car inventory reports and maintained all mail activity for the company

•Operated various office machines such as photocopiers, facsimile, and printers

•Worked closely with fellow employees and management

•Collected and delivered records, packages, and maintained regular messenger rounds upon request

•Maintained dealership’s records for car warranty information

Performance Nissan, Duarte, CA 2/2006-8/2006

Receptionist

•Answered +20 line company's' switchboard and paged Sale Representative over intercom

•Filed and sorted office documents (alphabetical, numerical, and color coding)

•Greeted customers and provided information about our business and services

•Data entry of customer’s information for credit applications, thank you letters, and service follow-ups

•Maintained a daily log sheet for all sales and logged activities of customer’s recent visit to the dealership

•Completed daily sales and car inventory reports

•Operated various office machines such as photocopiers, facsimile, and printers

•Maintained all mail activity for the dealership and calculated total of daily sales

•Calculated averages of every salesman, manager, and finance advisor, on a daily and monthly basis

•Proofread documents and records of dealership data

Colley Ford, Glendora, CA 4/2005-12/2005

Receptionist

*Part time hours

*Answered +12 line company’s switchboard and directed them to appropriate department

*Performed page procedures for the dealership

*Greeted customers and provided information about our business and services

*Operated various office machines such as photocopiers, facsimile, and printers

*Worked closely with fellow employees and management

*Recorded and maintained car warranty information

*Filed and sorted office documents (alphabetical, numerical, and color coding)

*Maintained a daily log sheet for all sales and logged activities of customer’s recent visit to the dealership

*Worked closely with automotive vendors

*Maintained all mail activity foe the company

Macy’s, Pasadena, CA 11/2004-2/2005

Fine Jewelry Sales Associate

*Knowledgeable of all fine jewelry and high end merchandise

*Stocked and organized all jewelry showcases

*Completed daily sales reports of sales

*Performed all cashier duties for sales department

*Provided excellent customer service and built a client list for sales

*Worked with vendors of select merchandise

*Maintained productivity goal for sales

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