Web Developer/Systems Admin/DBA

CAREER OBJECTIVE: To utilize my programming skills in a challenging environment.

SUMMARY

Experienced web application developer.

Capable of extracting and relating technical requirements to non-systems managers and decision makers.

Intimately comfortable with the hardware components and inner-workings of different computer categories.

Well-informed and competent concerning various operating systems and their off-the-shelf and specialized software packages.

Experienced LAN Administrator/Technician.

Demonstrated skills of authority, user support and troubleshooting.

Possesses ability to work cooperatively as well as independently.

Approaches all tasks and projects with a realistic and positive attitude.

TECHNICAL EXPERIENCE

2008-Present—Website Programmer. Orlando, FL. Managed, updated, and wrote several websites for Nextelligence.com. Primarily wrote PHP, MySQL, HTML, CSS, and Javascript with experience writing Perl, ASP and Flash. Setup and managed several servers including CentOS, Unbuntu, Windows Server 2003, MySQL 5.1, MSSQL 2005, Apache 2.2, IIS 6.0, and related technologies.

Expedited roll out of two new products.

Took on the responsibility to update and improve one of the company’s aging, but prominent products. Resulting in a significant increase in the product’s value to the company.

Setup an independent multi-server, multi-platform test environment for product development.

2003-Present—Student. Orlando, FL. Currently pursuing A.S. degree in pre-Engineering. Seeking admittance into the Engineering Program at the University of Central Florida, (expected 2010).

2005-2008—Technical Support Manager. Orlando, FL. Actively oversaw all service and support issues for a local web development company, which hosted various Internet products, including but not limited to, Broadcast Bid, Web1000.com, Web1000Traffic, and Chamber of E-Commerce.

Wrote and maintained several PHP/MySQL based applications to assist with customer support.

Filled the roles of Tier II support and product debugger to facilitate accurate isolation of issues and rapid release of patches.

Implemented a complete customer service and support plan and acted as the primary point of contact for all customer issues.

Increased customer satisfaction and retention by 75%.

Managed a high-volume customer base for a wide variety of products.

Oversaw two subordinates to support a key company product.

Generated custom reports each month in requested formats from SQL queries.

2002-2003—PC Technician. Orlando, FL. Worked for a national company, which provided 3rd-party customer support to clients nationally. Solved large spectrum of customer problems that included everything from E-mail setup to connection difficulties.

Applied practical troubleshooting techniques based on different customer problems.

Provided workable suggestions to help solve the clients’ problems, and would always provide understandable answers to their questions. When unable to solve complicated problems, would follow-through by composing trouble tickets and passing them on to advanced technicians.

1997-2001—Information Systems Technician. US Navy. Served as an Information Systems Technician for the installation and overall support of 2 large networks that accounted for a combined total of over 300 stations and 8 separate servers. Chiefly acted as System Administrator over the larger of the 2 networks, and worked self-reliantly to ensure the network’s stability as well as to achieve optimal operating performance.

Oversaw technical and maintenance requirements for multiple server platforms. Responsibilities included: daily operations, performance monitoring, usage statistics, log files, configuration adjustments, handling of network securities and the backup of systems as-needed.

Managed Intranet/Internet security and IP networks. Maintained access lists, conducted IP network analyses and implemented protection strategies.

Integrated and exercised proficiency in various Unix and Windows based systems.

On-call 24/7 for user support and troubleshooting.

1995-1996—Computer Hardware and Software Consultant/Sales Associate. Naples, FL. Interacted with all levels of computer users in a friendly retail environment. Responsibilities included knowledge and sales of many categories of packaged software and input, storage and communications devices.

Provided qualified product recommendations to customers based on their computer needs.

Offered logical answers and practical solutions to customer inquiries and concerns.

EDUCATION AND ACHIEVEMENTS

AS Honors Degree, Valencia Community College (expected 2010)

Honorable Discharge 2001

US Navy

Optimized NTCSS II Certified 2000

Database System Administrator

Nuclear Electronics Technician “A” School 1998

COMMENTS

Highly motivated and am constantly learning.

Where lacking in credentials, my performance history shows I quickly acquire needed skills.

I have an immeasurable respect for authority and function well under pressure.

I always make it a point to be punctual and dependable.

I am currently pursuing continued education in information technology, and am receptive to incentive-based compensation.

I am very teachable and always eager to learn new approaches in technology.

REFERENCES

Furnished upon request.

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