Sales Customer Service

Emily Stoufflet

*** ***** ******, *****, *******

Phone: 985-***-****

E-mail: *********@*******.***

Profile

Dedicated HR professional with over five years of experience managing a full spectrum of human resources programs, services, initiatives, and functions. Strong command of employment laws, employee relations handlings, rewards and recognition programs, and reporting functions. Expert communicator – able to resolve conflicts and negotiate win-win outcomes while maintaining corporate initiatives.

Education

Bachelor of Science: Business Administration (2000, Nicholls State University, Thibodaux, LA)

Experience

HR Generalist – Stores (Field) (11/06 – 04/12)

New York & Company (450 West 33RD, New York, NY 10001)

• Served as Employee Relations advisor and Ethics Hotline Monitor by monitoring, researching and resolving matters in a fair and consistent manner and in accordance with the company’s Code of Business Conduct to minimize legal exposure. Reduced the amount of employee relations concerns by providing effective counsel to field leadership including regional and district managers regarding appropriate next steps in employee relations matters. Also supported Mid-Atlantic region of approximately 125 store locations for Employee Relations.

• Provided timely and effective reporting and analysis of monthly HR data including Turnover and Exit Surveys. Generated ad-hoc reporting through HRIS system and provided analysis to support customer’s expectations and consulted on action oriented recommendations based on data.

• Launched several new programs and initiatives to drive increased morale and better compliance including for field organization of more than 550 stores:

o Developed and monitored Personnel File Compliance Program – compliance increased from 40% to 95% within one year

o Implemented WOTC and I-9 compliance program through 3rd party vendor – achieved 100% compliance within first year

o Improved, managed, and oversaw Talent Review strategy to advance succession planning initiatives for all of field management.

o Created and implemented Performance Management System to improve and track accountability of managers and create better compliance to progressive discipline.

o Rewards & Recognition – Developed and implemented cost savings initiatives. Redesigned Career Milestone program to achieve improved satisfaction results.

o Consulted on Training and Development modules and On-Boarding “best practices” for field leadership.

• Monitored wage and hour compliance with FLSA and state/local statutes to reduce and resolve related disputes.

• Researched, strategized and responded to charges of discrimination filed with government agencies such as EEOC and assisted legal counsel in representing the company in defending charges brought in court against the company.

• Acted as a liaison to other business functions to advance partnerships.

• Recognized as a member of the Delaware Valley HR Team of the Year for 2010.

• Received Above & Beyond recognitions for multiple roles including role on implementation team of Career Milestone transition and excellent team work within HR team. Awarded High Performing Team Award for work on Holiday Planner committee.

• Completed training programs through Cornell University for EEOC Investigations and General Human Resource Functions.

Store Sales Leader (12/2000 – 11/2006)

New York & Company (450 West 33RD, New York, NY 10001)

• Daily focus of providing excellent customer service in conjunction with driving top line sales and bottom line profit while developing support staff. Increased annual store volume by $500k.

• Analyzed and made action oriented decisions based on business reports, including Profit and Loss statements, to maximize opportunities in sales, objectives and operations.

• Developed support staff to the next level management including management members to Store Sales Leader role.

• Reduced and maintained SHRINK results by more than 50%

• Consistently achieved and exceeded Sales bonus monthly and recognized within the Top 5 stores within the South Region for Sales results and Overall Performance.

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