Customer Service Manager

[OBJECTIVE]

To retrieve a job where I will commit myself to the needs the position enforces, induce my abilities as an organized and active team member, and implement my optimism towards the people and the work force.

[EDUCATION]

Westview/Abraxas, San Diego (2003-2007)

Miramar College, San Diego (2007-2010)

Kaplan College, San Diego (2009-2010)

[EXPERIENCE]

Rady Children's Hospital /Physicians Management Group August 2010-Feb 2012 $12.33/hour

•Neatly files and organizes paperwork to be received by the correct billers

•Assists in answering/making phone calls, sending e-mails via Microsoft Outlook, signing for incoming company deliveries, buzzing in visitors and couriers.

•Collected and packaged documents and other materials for mailing

•Cooperates with supervisors, colleagues and customers to satisfy the needs and requests of the work environment

•Using Epic and ChartMaxx programs to complete correspondences

•Faxing MCAF forms to EDS

•Driving to the hospital to pick up money bags and charge tickets on occasion

•Ordering and distributing office supplies

Panda Express May 2010-July 2010 $9.00/hour

•Exercised great customer service by serving customers orders accurately

•Collected cash, or credit card payments of customers at the register

•Accurately logged and regulated temperature from the steam table

•Cleaning duties such as sweeping, mopping, bathrooms, tables, steam table, windows

•Answered phone calls and assisted with online and catering orders

ProFlowers Jan. 2008-March 2010 $10.40/hour

•Provided excellent customer service while taking the orders of customers and specialized in sales.

•Collected check, or credit card payments of customers.

•Arranged and maintained the filing system and made sure each file folder is updated.

•Received, screened, reviewed and handled incoming communications via telephone and email.

•Assisted with other clerical and related duties as needed.

•Answers telephone calls and inquiries, recorded messages or transferred phone calls accurately.

Quiznos Jan. 2010-April 2010 $8.00/hour

•Prepped ingredients daily and stocked shelves

•Greeting and assisting customers by taking orders and making the orders

•Helped with phone and online orders, money handling through the Cash Register

•Delivered customers’ orders and catered throughout San Diego

•Cleaning duties such as dishes, sweeping, mopping, closing duties

Party City Oct. 2008-Jan. 2009 $8.00/hour

•Exercised terrific customer service while bagging purchased items.

•Totaled customer’s purchases then processed all payment transactions using digital cash register.

•Answered inquires through the phone and handled multiple phone lines.

•Quickly re-stocked and returned merchandise within the store aisles.

•At the end of the shift, balances cash drawer and transaction totals in comparison to computer records.

•Reviewed all balloon orders and arranged them in separate bags with selected balloons, days before pick up date.

•Defeated large store rushes during the month of October with fast learning skills and determination.

Abercrombie & Fitch March 2008-Sept. 2008 $8.00/hour

•Contributed to working in a team and rearranged the store look daily

•Organized, stocked and folded clothes on display

•Committed in providing absolute shopper satisfaction by assisting and greeting shoppers

•Carefully applied security tags and price tags to clothes and items

•Takes action to solve problems quickly. Alerts the supervisor for help when problems arise

•Observes safe work procedures. Promptly reports any observed workplace hazards, and any injury, resulting from workplace mishaps to the immediate supervisor

[SKILLS]

•Types 94 WPM accurately.

•Does 10-key accurately by touch.

•Delivers great communication and math skills

•Able to work under a fast paced environment and pays attention to detail

•Quick to learn independently and along with others and as a team player as well

•Maintains strong commitment and dedication to work

•Devotes the necessary time and effort towards lengthy projects to exceed objectives

•Proficient in Apple Mac Products, Internet Explorer, Windows XP, Epic, ChartMaxx, Microsoft Outlook

•Knowledge in MS Word; MS Excel, PowerPoint, and Photo Shop.

•Operates fax machines, copy machines, adding machines and digital cash register.

[REFERENCES]

•Annabel Ranches – Colleague

Rady Children’s Hospital Central Billing Office

3860 Calle Fortunada St 210

San Diego, CA 92123

Cellular: (858) 776 - 3469

•Karina Cruz – Colleague

Rady Children’s Hospital Central Billing Office

3860 Calle Fortunada St 210

San Diego, CA 92123

Cellular: (858) 619-***-****

•Ethyl Samiana – Manager

Cox Communications

5651 Copley Drive

San Diego, CA 92111

Cellular: 858-***-****

Contact this candidate