Customer Service Manager
Resume:
*** ***** *****, *****, ** *****•302-***-****• **********@********.****.***
Sophie C. Delima
Objective
To obtain a job in your organization, to bring to your organization enthusiasm, dedication, responsibility, and good work ethic, combined with a desire to utilize my skills obtained through experiences.
Professional Experience
May 2008 to present Holiday Inn Express Dover, De
Front Desk Associate
Responds in a professional and courteous manner to arriving, departing and in-house guest by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on phone.
September 2006 to May 2008 McDonald Dover, De
Crew Manager
Maintain and restock inventory
Provide customer service
Operate computerized cash register system
Assist manager
Help train and supervise new employees
April 2006 to Septmeber 2006 Chuck E Cheese Dover, De
Crew Member
Maintain and restock inventory
Provide customer service
Operate computerized cash register system
Volunteer Experience
Food Bank of Delaware
Food Bank of Delaware
Assisted the kitchen staff with packing and assembling meals for children at the Food bank's after school sites
Sort and organize food items in shelf by food types
Assisted the food bank nutritious with programs and classes in the community
Meals on Wheels
Delivered food to the elderly
Assisted in preparing meals for the elderly
Thompson Hospitality
Assisted the chefs in preparing nutritious meals for the college students
Assisted in serving meals to the students
Assisted Food Service Director in daily food production
Took inventory and assisted with calculated monthly food cost
Delaware State Early Childhood Education
Assisted in preparing nutritious meals for the children
Boys and Girls Club
Educate youth about exercising and healthy eating habit
William Henry Middle School
Teach fifth graders at a local school about healthy eating, the new “my plate”, and about the importance of the dairy group.
Activities
Food and Nutrition Club
Student Member of the Academy of Nutrition and Dietetics
Tennis
Achievements
Dean’s Honor list: 2008, 2009, 2010
The National Society of Collegiate Scholars: 2010 to present
Honor student 2008-2012
Member of the Kappa Omicron Nu Honor Society
Delaware State Thompson Hospitality Award
Skills
Fluent in French, Creole, and English
Education
August 2008 to May 2012 Delaware State University Dover, De
Department of Human Ecology
Major: Food and Nutritional Sciences
Bachelor Degree in Food Nutrition/ Dietetic
Grape Point Average: 3.29
References
References are available on request.
Contact this candidate