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Dispatcher/Dispatch Supervisor

Location:
Houston, Texas, 77449, United States
Posted:
May 25, 2010

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SUSAN VARNER

**** ****** ***** *****

Katy, TX **449

920-***-**** (mobile)

CAREER OBJECTIVE

To pursue a career position which requires a motivated, dedicated, above-average employee and where individual achievements and performances will be recognized, thereby, allowing opportunities and personal and professional development.

EXPERIENCE

Accurate Air Systems-Houston,Texas 2009-2010

Disaptcher

DIspatch Techs

Contacted Customers

Set Up Jobs for Sales Reps

Charter Communications, Fond du Lac, Wisconsin, 1998-2009

Dispatcher/Data Services Coordinator/Lead Dispatcher

Dispatcher (1998-2001 and 2003-2004)

Schedule management for future installations

Time management for multiple installations for technicians

Customer service

Account collections for delinquent subscribers

Add equipment to customers accounts

Perform daily responsibilities to facility and expedite timely daily operations

Data Service Coordinator (2001-2003)

Provision modems for field use

Troubleshooting modem problems with customers and technicians

Provisioning Cisco and Ambit routers for the field

Maintaining Excel spreadsheets of router customers

Assist field technicians in resetting IP configurations on customer computers

Checking and responding to remedy tickets for business network customers

Lead Dispatcher (2004-2009)

In this position I performed all of the functions of a dispatcher in addition to the responsibilities listed below:

Create daily schedule for dispatch department

Assist dispatch team with the resolution of any issues that may have occurred during their shift

Assist supervisors with any tasks they needed completed

Train new employees for the dispatch department

Train all dispatchers on new software or job aids as needed

Trillium Staffing, Battlecreek, Michigan, 1995-1996

Assembly Line/Salvage Department Line Leader/Acting Team Leader

Various assembly line functions

Salvage Department Line Leader/Acting Team Leader

Prepared daily work reports

Assisted in preparation of work manuals

Prepared month end reports

Assisted in training of new associates

Maintained department filing system for all projects

Received training in FIFO and Kaban inventory systems

Susan Varner - Resume

Page 2

J.W. Wood & Associates, Battlecreek, Michigan, 1994-1995

Security Officer for Denso Manufacturing

Checked delivery trucks in and out of facility

Compiled security reports

McCamley Markeplace, Battlecreek, Michigan, 1985-1989

Sergeant of Security

Performed security functions for large shopping mall

Prepared daily reports

Portsmouth Police Department, Portsmouth, Virginia, 1981-1985

Police Officer

Performed general police duties which included patrols and traffic duty. During this time I investigated misdemeanors and felonies that included, but were not limited to, robberies, burglaries, suicides, domestic violence calls, and normal traffic violations.

Prepared all necessary daily reports

EDUCATION

Thomas Nelson Community College, Portsmouth, Virginia

Attended several semesters taking core classes

STRENGTHS

Highly motivated and goal-oriented

Accurate, thorough and precise in attention to details

Excellent organizational skills

Major strength is completing multi-faceted tasks within time constraints allotted

Loyal, dependable and willing to do whatever is needed to meet established goals

REFERENCES

Available upon request.



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