vsvivian

Vivian Simmons

*** ******** *** # *

Daytona Beach, FL 32114

Tel: 407-***-****

********@***.***

OBJECTIVE

To obtain a Healthcare or Customer Service position with an established company

QUALIFICATION

Experienced, professional, friendly customer service representative on phones and in person.

PROFESSIONAL EXPERIENCE

November 2010 - April 2011

Crawford and Company, Atlanta, GA

Customer Service Representative (Temporary call center position) Primary function to answer claimant’s questions and explain claim process regarding Gulf Coast BP oil spill crisis

April 2005 - March 2010

Curascript Pharmacy Orlando, FL

Patient Care Advocate call center

Collect demographic and insurance information for billing. Collect co-pays and past due balances, assisted patients with questions and requests, processed electronic payments average intake of 100 calls daily

Patient Financial Services- Collect co pays & deductibles, released patients orders

Billing and Reimbursement- Major medical claims HMO/PPO collections & follow ups to assure payments

Insurance verification-Collect insurance & other method of payments from patients, verified insurance benefits, coverage & patients responsibilities

August 2000 - April 2005

Metro One Communication, Orlando, Fl

Telephone Operator

High volume directory assistance Call center- Provided phone numbers, addresses and directions. Depending on daily call volume averaged two to three hundred inbound calls

January 1995 - June 2000

SunTrust, Orlando, FL

Teller- Cash handling, deposits, withdrawals

Customer Service Tele banking- Assisted customers with account inquires, adjustments, upgrades, promoted products, resolved check order problems, processed payments & deposits, average 120 inbound calls daily

Lock Box- Data entry and payment posting to various accounts

Wire Transfer/ACH- Processed incoming and outgoing money transfers, sent messages and phone inquires to the Federal Reserve and other banks approximately 100 inbound phone calls daily. Specialty locating misplaced overseas wires & reporting suspicious wires to the fraud department

EDUCATION Orlando Business College, Orlando, FL

Polk Community College, Winter Haven, Fl

Skills Word, Excel, Windows, Microsoft Outlook, PeopleSoft, Switchboard/PBX, Accounts Receivables, Printers, Faxes, Electronic mail, 10 key calculator, 15 years call center experience, worked with ICD-9 & CPT coding, Trained in HIPAA & Patients bill of rights

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