Quality Assurance Manager

Thomas Berendsen

*** ******** *****, ******, ** *8859 Home:732-***-**** Cell:908-***-**** Email: ************@*****.***

QUALIFICATIONS:

Led company in creating, organizing and implementing ISO/SAE AS9100C QM, procedures, forms and audits. Obtained ISO 9000:2008 registration on first audit and Stage 2 AS9100 C.

Managed certification programs for Federal and State Hazcom and OSHA requirements.

Created quality in-house and vendor audits, managed customer audits, developed product specifications and procedures used in manufacturing of medical and non-medical devices.

Directed evaluation of equipment failure to determine root-cause-analysis and coordinated investigation activities with the impacted area. Recommend corrective action plan to prevent future failures.

Designed upgrades to manufacturing equipment, plant layout and clean rooms.

Managed task group in evaluating improvements to product flow, quality, reliability and cost reduction.

Extensive computer skills and proficient in programs such as MS Office, PowerPoint, PDF Editing, Visio, Made2Manage, Powerway (Policy, Procedure and Instruction Writer, Auditor, Corrective Action, Gage Manager), OCR (Optical Character Recognition), Scanning, Adobe Photo Deluxe, Digital Camera Software and extensive Internet programs.

EMPLOYMENT HISTORY:

12/04-Present AST Bearings LLC, Montville, New Jersey

Quality Assurance Manager/Management Representative/Lead Auditor AS9100C

Managed quality, safety and environmental compliance. Developed and implemented policy, QA manual, procedures, work instructions, forms and training for ISO and SAE AS9100 C registration.

Lead Auditor for SAE AS9100C; Management Representative for NJ and CA plants.

Obtained SAE AS9100C recommendation for certification on first audit.

Worked with local and overseas suppliers to reduce non-conforming material by 45%.

Streamlined inside sales which provided an increase in customer satisfaction and reduction in customer rejections

As QA Manager and Lead Auditor, managed all aspects of quality and safety including: In-house Audits, Vendor Audits, Customer Audits, Corrective Action, Preventive Action and Customer Satisfaction programs, MRB, field failure reporting and training programs.

12/03-11/04 Optimum Business Concepts, Jackson, New Jersey

Consultant

Created continual improvement and reduce waste programs, customer satisfaction studies, supplier improvement programs, presentations for teaching, developed and wrote ISO 9000:2000 manuals and procedures for Optimum Business Concepts and their companies.

Developed methods to measure, validate and assure quality standards.

Created customer satisfaction studies and implemented corrective action programs.

Formed tailored ISO 9000:2000 manuals, procedures and work instructions including ISO 17025 for OBC and their companies.

07/96-09/03 The Barré Company, Mountainside, New Jersey

Quality Assurance Manager/Management Representative/Lead Auditor.

Managed quality, purchasing and manufacturing personnel; Led task group in evaluating improvements in product flow, quality, reliability and cost reduction. This provided a 30% increase in customer satisfaction and reduction in customer rejections from 5% to 0.5%.

Graduated as Lead Auditor for ISO9000:2000; Management Representative for NJ and VA plants.

Led company to obtain ISO9000:2000 Registration on first Audit. Saving company $40,000+.

Thomas Berendsen

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Managed plating and metal testing on incoming materials and performed Titration testing on cleaning and chromate baths.

Managed Quality in-house Audits, Vendor Audits and Customer Audits.

Instituted Corrective Action, Preventive Action and Customer Satisfaction programs.

Provided Certification Training on Federal and State Hazcom and OSHA Requirements. Passing 3 OSHA Audits and reducing incidents by over 80%.

08/94-06/96 Thomas Electronics, Wayne, New Jersey

Sales/Manufacturing Engineer/Supervisor

Supervised entire front-end of manufacturing and managed various production line items.

Increased production by 20% in a 9-month period.

Designed and maintained clean room, plant layout, and improvements to equipment.

Provide technical support to medical and non-medical customers.

03/92-01/94 CRT Scientific Corp., Van Nuys, California

Quality Assurance/Quality Control Manager

Responsible for quality, manufacturing, materials and organizing and developing specifications.

Introduced new technology into production process resulting in new product line adding an additional $360,000 in sales.

Established, developed and streamlined routing work instructions and process flow charts for manufacturing and lab personnel resulting in a 25% reduction in waste and rework.

Managed manufacturer of medical defibrillator tubes used in medical equipment.

Administered in-house audits and vendor certification/audits.

Responsible for incoming, manufacturing and outgoing quality.

12/90-02/92 Excel Technology International Corp., Belle Mead, New Jersey

Assistant to the President/Sales.

Directed manufacturing, purchasing and recommended process improvements.

Worked with local and overseas shops to produce high-end replacement parts improving production turnaround by 18%.

Provide Technical support to medical and non-medical device customers.

Created, Updated, Implemented System upgrades to improve quality and throughput.

Provided performance training to teach and improve employee’s performance.

03/86-12/90 Thomas Electronics, Wayne, New Jersey

Manufacturing Engineer.

Managed entire front-end of manufacturing; Managed various production line items and increased production by 400%. Result: Production completed on schedule, resulting in a $5 million assignment for new product line.

Designed/maintained clean room, plant layout and improvements to manufacturing equipment.

Managed Front End Production of CRT’s used in medical and non-medical devices.

Managed and implemented improvements in production.

Supervised Clean Room Lab Personnel.

Knowledge of utilizing phosphors, binders, surfactants, acids, lacquers, conductive coatings, tapes, adhesives, silicones, viscosity/ph/conductivity meters, particle size measurement and separation techniques to improve operations.

Thomas Berendsen

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EDUCATION:

10/85 DeVRY Institute of Technology, Woodbridge, NJ; Chicago, IL

Bachelor of Science in Electronic Engineering

05/01 Stat-A-Matrix Institute, Edison, NJ

IRCA Certified IATCA, RAB – Lead Auditor ISO 9000:2000

01/01-02/02 Union County Economic Development Center, Union, NJ

ISO 9000:2000 Certification

06/11 Stat-A-Matrix Institute, Boston, MA

RABQSA Certified – Lead Auditor SAE AS9100 C

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