Post Job Free
Sign in

Business Analyst

Location:
Piscataway, NJ, 08854
Posted:
April 13, 2010

Contact this candidate

Resume:

Natasha V. Clary

*** ******** **. ♦ Plainfield, NJ 07062 ♦ 908-***-**** ♦ *******@*******.***

SUMMARY:

 Business Analyst with hands on working experience in the pharmaceutical, financial, telecommunications, education, and retail industries.

 Skilled in business and financial analysis implementation using SDLC methodologies; skilled in strategic planning, process analysis, data modeling, project management practices and coordination, database administration, relational database design, web development, financial reporting, and procurement.

 Experienced leading projects with full project life cycle experience (SDLC), change management and full phase testing experience. Extensive experience in analysis, business requirements and functional specifications; process flows documentation; SOPs; training and training materials; and market trends

 Strong knowledge of database query tools and ad-hoc reporting tools. Experienced with report development using Excel, Crystal Reports, and Cognos.

 Successful in partnering with stakeholders, management, vendors, and teams to evaluate needs and issues, define effective solutions, and oversee appropriate and on-time rollout of systems, interfaces, products, reports, and tools to automate and integrate core business operations.

 Excellent communication, analytical, interpersonal, and presentation skills with capability in dealing with a diversity of professionals, clients and staff members; expert at managing multiple projects simultaneously; team player; great problem solver; detail oriented; self-motivated professional with proven ability to work effectively under extreme pressure situations; willingness to learn new concepts and technologies.

TECHNICAL SKILLS:

Hardware/Software: Oracle, Peoplesoft, Ariba, Access, Siebel, Crystal Reports, Cognos, Mercury, Microsoft Project, Excel, PowerPoint, Word, Adobe Acrobat, SAP, HRIS, Dreamweaver, FrontPage Micrografx Designer, ASP, Lawson, Auto CAD, Visio, Lotus Notes, AS400, Microsoft Outlook 97-2003, Microsoft Office 97-2003 & XP, Remedy, ACE Server, PAL, VPN, TRIALink, Documentum, Movex, SharePoint, WinSQL

Programming and Scripting Languages: SQL, Visual Basic, HTML, Java Script

Operating Systems: Windows 95-2000, NT and XP Professional, MAC

PROFESSIONAL EXPERIENCE:

Polo Ralph Lauren, Lyndhurst, NJ 03/08 – Present

Business Systems Analyst

 Exercise system development life cycle methodologies in both the implementation of Polo's ERP application Movex (Lawson app), as well as in support of evolving business initiatives.

 Lead and manage ongoing projects and UAT testing efforts for Wholesale IT

 Review, analyze, and evaluate user needs. Gather and define requirements, create business and functional requirements documentation, participate in the technical design, test planning and user documentation processes, and develop training material for the business.

 Develop functional design specifications and impact analysis for system enhancements in support of gap analysis.

 Perform impact analysis of system enhancements on peripheral applications and the interfaces to and from such applications. Perform data manipulation via SQL.

 Liaison between the business and IT personnel to support business needs, and/or represent user area in all system enhancements and design activities.

 Guide the business community through application configuration in line with the best practice processes to ensure improvement in operational productivity.

 Perform Change control management as it pertains to process change, system enhancements, system fixes, and the testing and implementation thereof.

 Perform Application exception management and the mitigation thereof.

 Conduct training to end users and manage the user support issues, including problems, updates, and alerts, etc.

Johnson & Johnson, New Brunswick, NJ 10/07 – 03/08

Business Analyst (CONTRACTOR)

 Responsible for supporting IT Sourcing & Procurement in data analysis, model building, process analysis communication and supplier/contract management.

 Analyzed and gathered financial data, prepared and presented financial reports and summaries using Excel. Typical reports included spend and committed/uncommitted savings analyses, performance metrics. Create layouts for PivotTable reports using Excel.

 Exported data from Cognos to Excel to produce functional reports

 Performed SOX Compliance testing (using Ariba) and SOX Compliance management, such as, running weekly, monthly and quarterly reports on mismatched PO's, Open PO's and Invoice In Hand.

 Documented SOPs (Standard Operating Procedures) and created business process flowcharts using Visio.

 Analyzed and tracked commodity performance.

 Benchmarked pricing and contract terms

 Monitored supplier performance against contracted service levels.

 Developed, implemented, analyzed and presented dashboard performance

 Managed contract database repository and eRoom

AT&T, Middletown, NJ 08/06 – 08/07

Business Analyst (CONTRACTOR)

 Responsible for building a Reporting Platform for user requirements including building ad hoc reports in analytics

 Maintained Siebel based email, supporting large business sales process and workflow.

 Performed eCRM email workflow enhancements. Simplify and augment the user experience while providing the required Email functionality to support Workflow enhancements and new system integrations.

 Managed projects to improve the usability of the Reporting Platform developing reports

 Gathered user requirements and created test scripts to enhance the Siebel application used by Sales

 Liaison with IBM developers to test and troubleshoot application issues. Provided IBM with written specifications for the Siebel application based on user requirements.

 Analyzed and mine data for business intelligence to help drive critical business decisions

Merck & Co., Inc., Rahway, NJ 12/04 – 03/06

Application Services Senior Analyst (CONTRACTOR)

 Served as a Deployment Lead to coordinate and manage the deployment activities for worldwide clinical research trials for new and currently marketed pharmaceuticals, including new data collectors, patches and extensions. Identified and implemented means to improve the qualities and efficiencies of IT processes, systems (CDMS) and results.

 Worked directly with Clinical Pharm and Research Development (Protocol and Development Leads), Project Managers and other senior Clinical staff to project production deployment dates and pre-steps for phases II – V. Attended meetings and received deliverables to ensure deployments were rolled out in a timely manner and deadlines were met. Proposed new ideas to carry out the deployment process in a more precise manner.

 Coordinated with Clinical Pharm and Research Development (Protocol and Development Leads), Project Managers and other Analysts to develop project plans for software validation. Ensured global IT procedures and policies were followed consistently, including global regulatory guidelines such as 21 CFR part 11.

 Ran queries using Oracle SQL Plus to retrieve data from the Oracle Database. Created protocol specific reports in Excel using the data retrieved from the Oracle Database and MS Access. Prepared PowerPoint presentations using the reports designed in Excel.

 Documented procedures relevant to changing tools and business rules ensuring compliance with SLC Guidelines. Proposed solutions to carry out deliverables in a timely fashion.

 Managed the deployment of pulmonary medical diagnostic equipment to clinical study sites worldwide in alignment with clinical timelines and inventory availability.

 Coordinated software deployment activities for protocols as they relate to collector development, testing, and hardware and software deployment.

 Managed deployment projects, communicated and tracked the worldwide deployment of UNIX Server, NT Client, Web and Laptop Base Application software to the IT, UAT, Training and Production environments

 Created data workflows, responsibility matrices, work breakdown structures and risk assessments

 Liaison with Oracle DBA's, IS Access and Administration and Unix Deployment to ensure end-user access to test and production environments.

Morgan Stanley, Brooklyn, NY 09/03 – 12/04

Database Business Analyst (CONTRACTOR)

 Managed and developed a CRM database in MS Access to manage and facilitate customer relations.

 Developed and managed physical database designs in Access from a business model using Visual Basic and SQL through entity relationships and dataflow diagrams. Create and maintain database objects and restrict and sort data using SQL.

 Managed projects and infer information on business practices, rules and requirements through accredited resources. Determined customer objectives, analyzed current processes, documented user and system requirements using SDLC (Systems Development Life Cycle). Attended project meetings to analyze business (financial) documents, data definitions and data dictionary, and to document business process and data flows to produce a functional, productive database.

 Exported MS Access data to Excel to produce financial reports. Designed custom reports to be used in PowerPoint presentations.

 Heavy interaction with Vendors and Senior Management (Vice President and Executive Director) on a daily basis (both face to face and over the phone) to procure contract agreement and compliance with Morgan Stanley.

 Ensured that each Vendor is meeting their SLA stated in the contract through the financial data they provide every month. This includes analyzing data received, proposing questions to managers and to vendors to get a better understanding of the information gathered and producing a database.

 Liaison between external and internal departments to acquire data to analyze for future database development and financial report layouts using MS Access and Excel.

Johnson & Johnson, North Brunswick, NJ 03/03 – 09/03

Help Desk Professional (CONTRACTOR)

 Provided technical assistance and remote support to Field Sales End Users (worldwide) with issues regarding hardware and software, including email issues with applications such as Lotus Notes, Microsoft Outlook.

 Diagnosed and corrected computer-related problems on the mainframe such as password resets, printing issues, network drives, connectivity issues (with PAL and VPN), and system failure, installed various software, via SMS scripting.

 Utilized Remote Access Tools such as (SMS, Net Meeting) to help End Users configure their applications.

 Tracked 15-20 calls and emails per day with Remedy and escalated issues to the next level when necessary.

 Supported end user cradle synchronization for Blackberrys

 Performed maintenance and changes on company Intranet web page (using HTML).

 Email Lotus Notes issued passwords, configure lotus notes setups, and access to database.

 Attended meetings to propose ideas on how we can maintain and improve our SLAs.

EDUCATION:

Seton Hall University, South Orange, NJ 09/00 – 12/01

MBA, Management Information Systems

Seton Hall University, South Orange, NJ 09/97 – 05/00

B.S. in Business Administration Major: Management Information Systems



Contact this candidate