Customer Service Human Resources

Marisol Mendoza

323-***-**** (cell)

Email: ****************@*****.***

Objective: Seeking a position with a progressive organization where my skills and experience in Human Resources, Customer Service, Safety and Health can best be utilized effectively.

Personal Qualifications:

1. 2+ years in the food service industry/ 1+ years Retail/ 3+ years in the manufacturing industry

2. 7+ years in Human Resources/Administrative/Clerical

3. Bilingual – Fluent in English and Spanish

4. Full cycle recruiting, selection process, and interviewing skills

5. Detail oriented and able to multi-task and accomplish goals

6. Knowledge of Federal and CA labor laws

7. Flexible and experienced in a fast paced environment

8. Experience supporting non-union and unionized worksites

9. Ability to work independently and proactively

10. Payroll Software: ADP, E-time, Paychex/Preview, Time-Trak, Accu-Term, \

11. Experience using Microsoft Word, Excel, Outlook, Power Point, , Quick Books, Mas 90, Liquid Office

Professional Experience:

Sigma Plastics – Human Resource Manager

2008 - 2011

• Administered various human resources plans and procedures for employees

• Assist in the development and implementation of HR policies and procedures

• Maintained a positive employee relations environment

• Counseled and provided assistance to employees, supervisors and managers in the resolution of work-related problems and disputes

• A highly knowledgeable point-of-contact in relation to all current federal and state laws

• Ensure that all communication of company policies were in compliance with all applicable local, state and federal laws

• Handled all employee relations issues; conducted investigations

• Performed disciplinary actions as needed; counseled employees on behavior/corrective action; provided assistance and coaching to supervisors on employee development and disciplinary procedures; facilitate communication between employees and supervisors and/or members of management.

• Recruited and screened qualified candidates, made final decision for hire and placement

• Responsible for processing payroll for 100 + employees on a bi-weekly basis

• Prepared employee separation notices and related documents, and conducted in-depth exit interviews for all levels

• Conducted new hire orientation and employee training programs

• Tracked employee eligibility for benefits enrollment

• Coordinated and processed FMLA and Unemployment claims, when necessary

• Oversaw the administration of all healthcare plans to include enrollments,

day-to-day questions, changes, etc.

• Handled open enrollment for medical, dental, life, 401k, and vision

• Addressed all employees issues and concerns in regards to performance,

progressive discipline, and investigations

• Coached, educated and mentored supervisors/managers on effective employee relation’s techniques.

• Trained management personnel on the necessity for documenting all disciplinary issues which resulted in lowering EDD claims and charges to the organization.

• Monitor and prepare W/C reports of injury; file appropriate paperwork and coordinate claims with WC carrier;

• Prepare and post OSHA log as required

• Oversaw one (1) Safety Coordinator

• Work closely with Safety Coordinator to conduct safety walk through, monitored OSHA 300 logs, monitored injuries and possible workers comp cases, establish a monthly safety meeting to promote safety with employees which resulted on NO accidents for two continuous years

Specialty Foods - Human Resources Generalist

2007 – 2008

• Review applications and resumes, pre-screen candidates, conduct phone interviews for plant level employees, mid-level and management

• Post job ads, as needed, in different advertisement sources such as newspapers, web sites, job boards etc.

• Partnered with staffing agencies and networking

• Processed all job applications, run background checks, and compose offer letters

• Conducted new hire orientations and processed all new hire paperwork

• Created and maintained current personnel files

• Created various HR/Payroll forms e.g. PTO's, FMLA Request forms, Employee Changes form, Separation forms, etc.

• Updated all I-9 forms, as needed

• Created and posted employees shift and vacation schedules accordingly to weekly needs

• Processed weekly payroll for 90+ employees

• Distribute payroll checks on a weekly basis (Office & Plant)

• Full contact with employees of all levels

• Conducted exit interviews and process all separation paperwork

• Track employee’s leaves such as FMLA, CFRA, PTO's, etc...

• Handle all aspects of Workers Compensation claims from beginning to end

• Maintain high degree level of confidentiality

• Handle all employee relation issues and investigate complaints

• Conduct monthly trainings seminars for managers

• Implement new company policies and procedures

• Responsible for assisting and putting together company employee handbook

• In charge of coordinating the HR Department

• Responsible to handle all SS discrepancies within the personnel in our plant

• Assist with variety of tasks, as needed

• In charge of managing all employees benefits

• Assist accounts receivable when needed

99¢ Only Stores - Human Resources Field Generalist

2006 - 2007

• HR Customer Service Planning and Management

• Worked closely with assigned District Manager to understand the HR needs of the district

• Responsible for 10+ stores in a district, and assist other districts as needed,

• Traveled between times from store to store – Traveling up to 35% of the time

• Assisted with recruiting and hiring initiatives and HR related paperwork.

• Responsible for conducting interviews and job placement

• Acted as the District liaison for the corporate office regarding employee relation issues

• Implemented and provided proper interpretation of new policies and procedures

• Conducted new hire orientation for all 20+ stores at once

• Conducted on-site drug testing

• Verified I-9 documentation and student work permits

• Prepared new hire paperwork to send to the HR corporate office. Aid in employee record maintenance

• Coordinate appropriate employee assistance

• Support corporate HR initiatives

• Assisted with benefits enrollment during annual open enrollment

• Attend regularly scheduled staff meetings and conference calls

• Prepare written reports on a weekly basis.

• Conducted store HR audit for District.

• Provide excellent customer service to district employees and corporate personnel

Sun Dye Inc. – Office/HR Manager

2004 --2006

• Handle all Human Resources paperwork for a small family owned company

• Handle there Workers Compensation paperwork and claims

• Processed payroll for 40+ employees

• Maintained all employee files up to date

• Interviewed, hired and conducted new hire orientation

• Processed all unemployment claims, CSS claims, etc

• Kept track of employees time off FMLA, vacations, personal time

• Post job ads for warehouse positions, as needed

• Answer all incoming calls from customers and vendors

• Invoice all purchase orders into QuickBooks

• Handled all accounts payables as necessary

• Gathered all supporting documents for check approval.

• Traveled to the bank to make company deposits

• Organized and file all invoices, purchase orders, bills, etc.

• Ordered all the office, chemicals, and warehouse supplies, as needed

• Oversaw 15 production employees, when needed manager was out

Gate Gourmet International Services - Dispatcher/ Accounts Payable

2002- 2004

• Responsibilities include meal ordering for various airlines and finalizing booked meal counts

• Generate all food sales receipts within strict airline deadlines

• Constantly multi tasking while interacting with operational personnel

• Handle all data entry and supply all support personnel with accurate information to ensure proper and productive operation flow

• Answer all incoming calls and also communicate with all 19 airlines and charter personnel to revise meal orders within the proper catering windows for international and domestic flights

• Give support to operational functions while assisting with accounts payable, gathering support documents, filling and checking all invoices to approve for payment

• Adjusting inventory price list

Food for Sale Program Coordinator

• Monitor all inbound and outbound flights

• Check all outbound meal counts and supply provisioning for accuracy

• Program computer purchasing devices for onboard service

• Direct contact with flight attendants and airline personnel for flight provisioning delivery

• Meet all inbound flights on arrival to retrieve all cash sales transactions and devices

• Inventory all returned product and complete waste reports for billing purposes

• Monitored par levels and stock in warehouse to ensure full galley provisioning

• Complete inventory and handle cash and devices for over 15 flights daily for Delta and United airlines

Education:

University of Phoenix

Major: Bachelor of Science in Business with a concentration in Human Resource Management

Status: In Progress

References: Available upon request

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