Customer Service Project Manager

Gloria Russett

*** *** ******* ** ***** Otselic NY 13155 315-***-**** 607-***-**** ************@*******.***

Education: SUNY Morrisville

BBA Information Technology Management Graduated: May 2004

AS Business Administration (Kappa Beta Delta) Graduated: May 2002

Experience:

2007 – Present Chenango Valley Pet Foods Sherburne NY

Manager of Regulatory Affairs and Facility Administration

§ Design, develop and deliver all in-house employee training.

§ Manage Quality and Environmental Health & Safety Departments

§ Perform all raw material vendor audits

§ Act as company spokesperson for all 2nd and 3rd part audits

§ Established and maintain the SOP, SSOP, HACCP, Food Defense, EHS and GMP programs

§ Ensure compliance with food safety and import/export regulations.

§ Member of AFIA Quality and Pet Food Committees.

2005 – 2007 Chenango Valley Pet Foods Sherburne NY

Production Planner / Director of Exports / Administrator to all Operations

§ Generate and update daily, production line up for all departments.

§ Formalized export program. Generate all required documentation and oversee annual inspections.

§ Perform all document creation and document control plant-wide.

§ Audit production data from all departments.

§ Generate and present weekly, monthly and annual production reports for ownership group.

§ Responsible for all customer service.

2004–2005 Chenango Valley Pet Foods Sherburne NY

Packaging Manager / Shift Supervisor

§ Restructured packaging departments process flow.

§ Designed and maintained labeling program for packaging department.

§ Managed 45 employees.

§ Implemented and maintained a corrective action procedure.

§ Launched a promotional path and employee recognition program.

§ Modernized packaging document control system.

Experience as a Facility Auditor, Substitute Teacher, Program Coordinator, Project Manager, and Office Manager.

Owned and operated a home-based business for 4 years.

Member of the US Navy for 6 years and served during Desert Storm.

Summary:

Strengths are in program development, leadership, quality control, food safety, training, regulatory compliance, customer service, team building and time management. Extremely strong computer skills;

References available upon request

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