Customer Service Medical Assistant

Justina Elizabeth Stone Mukilteo, WA

425-***-****

*******.*.*****@*****.***

OBJECTIVE

Interested in obtain a position as Receptionist/Customer Service Representative where my experience can be utilized to increase customer retention and satisfaction.

SUMMARY OF SKILLS

• Knowledge of customer service principles and practices

• Fluent in Spanish and English

• Trained in Human Relations & Psychology

• Assertive, self-motivated, goal-oriented, organized and efficient

• Able to handle multiple projects concurrently

• Able to communicate and interact effectively with individuals of all levels

EXPERIENCE

Care Plus Medical Center Medical Assistant Shoreline, WA 07/2010 - 08//2010

Take, and record patient vitals, draw blood, prepare patients for medical tests and examinations, collect laboratory

specimens from patients, prepare patient for x-rays, keep rooms stocks, phones, greeting patients, update patient charts,

responsible for patient flow.

Community Health Plan of WA Customer Service Specialist Seattle, WA 03/2001 - 06/2008

Communication with customers (verbal, written or in person), record customer inquiries, comments and complaints,

record details of action taken, record and process referrals and hospital notifications, communicate and coordinate with

internal departments, follow up on customers request/inquiries, explain benefits, provide assistant processing claims,

verification of eligibility.

Rena-Ware Inc. Customer Service Rep. Redmond, WA 09/2000 - 02/2001

Respond to customer inquiries, regarding orders, billing status claims, returns, process reimbursements, handle and

resolve customer complaints, shipping of merchandize, data entry, filing, and mailing.

KinderCare Learning Centers Toddler Teacher Bellevue, WA 01/2000 - 07/2000

Provide verbal and written information to parents in regards development and learning progress of each student,

monitor assistant and make sure learning program was followed, organize educational activities.

EDUCATION

Pima Medical Institute Medical Assistant Certificate Seattle, WA 2009 – 2010

Latina University English with Emphasis in Panama, Panama 1997 – 1998

Translation

Centro de Secretarias Executive Secretary Diploma Panama, Panama 1992 – 1995

Ejecutivas Bilingües

CERTIFICATIONS

HIPPA Compliance – 2009

HIV/AIDS Education – 2009

AHA BLS Healthcare Provider CPR and AED – 2009

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