Bridget Smart
**** ***** ******* ** #* Los Angeles CA. 90008 323-***-**** 323-***-****
Objective: Seeking employment in an administrative/customer service position utilizing my customer service skills and experience working with the public in a service environment.
Education: Cal State University San Bernardino San Bernardino, CA
Communication Studies /Bachelor of Arts 06/2004
Victor Valley High School - Regional Occupational Program Victorville, CA
Certificate - Information Processing
Crenshaw High School Los Angeles, CA
Diploma
Experience: County of Los Angeles /In-Home Support Services Los Angeles, CA
Provider Worker 01/08 to 02/09
• Performed duties in care of recipients such as, domestic services in a home environment.
• Contributed to all aspects of client services such as, effective communication thru professional
correspondence by mail, telephone and face-to-face communication.
• Providing mobility assistance for transportation destinations and transportation.
• Recorded information as needed, directed or instructed.
• Inventoried medical supplies and other materials, as necessary.
• Maintained, charted, and monitored patient glucose levels with glucose monitor.
• Recorded relevant information as instructed or as needed.
• Maintained high standards of excellence.
Red Lobster Los Angeles, CA
Hostess 01/07 to 06/07
• Fast, friendly, polite, courteous service with a smile.
• Dealing with guess, providing quality service, knowing how to serve and treat them.
• Effective communication skills, seating guess quickly, accurately, in accordance with table and
server availability.
Exxon Mobil Los Angeles, CA
Sales Associate 02/06 to 08/06
• Dealing with the public and providing quality customer service.
• Handling transactions on the sales register quickly and accurately.
• Fast, friendly, polite, courteous service with a smile.
• Interpreted directions to designated location, effective communication, organization, and relation skills.
• Cash handling, merchandised inventory, and relevant documentation.
• Kitchen, bathroom, floor maintenance, lifting, stocking, coffee brewing and preparation.
California State University San Bernardino /Services to Students with Disabilities San Bernardino, CA
Office Assistant 06/03 to 06/04
• Performed customer service duties in an office environment.
• Maintained excellent phone correspondence such as answering phones and taking messages.
• Contributed to all aspects of client services such as assisting students and staff in person.
• Maintained filing, faxing, copying, typing, data entry and etc.
• Working with students individually and in groups to assist with testing, reading, library research, personal computer usage, and providing on campus mobility assistance for students with disabilities.
United Staffing Solutions Inc. Colton, CA
Nurse Assistant 04/98 to 12/00
• Performed duties in care of patients under direction of nursing and medical staff.
• Contributed to all aspects of client services such as answering questions, communicating effectively, receiving and following orders.
• Recorded information on charts.
• Inventoried and ordered medical supplies and materials.
• Maintained patient records.
• Maintained high standards of excellence.
Georgia Mason /Owner Los Angeles, CA
Property Manager 09/1983 to 03/1998
• Supervised all workers by providing a positive learning environment by providing clear, specific, timely, and necessary feedback for outside workers to ensure excellent work efforts.
• Develop and sustains positive relationships with outside workers by understanding and addressing necessary needs and significant concerns.
• Executed daily operations during office hours and other duties as assigned.
• Followed operational procedures, including those for cash management, cash handling, safety and security, to ensure the safety of all clients and outside workers.
• Acted with integrity, honesty, and knowledge that promote the values, positive business image and a well respected reputation.
• Executed daily operations of resident, prospective tenant inquiries and maintenance requests.
• Rented apartments, collected security deposits as required and completed rental forms outlining conditions and terms of occupancy, when required.
• Managed property site and achieved significant improvements in each unit.
• Investigated tenant complaints concerning malfunctions of utilities, normal ware and tare.
• Inspected vacated apartments to determine need for repairs and maintenance.
• Arranged for outside workers to perform repairs when necessary.
• Arranged for other services, such as trash collection, exterminating and carpet cleaning.
• Resolved tenant complaints concerning other tenants and visitors.
LA County /Registrar Recorder /Polls Los Angeles, CA
Poll worker 02/85 to Present
• Handled voter registration materials, to assist voters on election day
• Maintained accurate records utilizing both roster of voters, street index lists to verify
voter name and address information.
• Maintained and compared both the master and a copy of the street index list as necessary.
• Updated official local voter registration information at hourly intervals.
References available upon request