Customer Service Representative

John Corley

Expreienced Customer Service Representative

Phone: 414-***-****

Email: *************@*****.***

Customer service representative with over 15 years’ experience working with clients and customers. Proficient in dealing with clients in a polite and courteous manner. Excellent in treating each client as an individual and addressing any needed requests. Strong ability to serve as a liaison between clients and management. Great at acquiring knowledge of products and conveying said knowledge to clients. Exceptional ability to ensure that each potential and existing client has a pleasant experience by acting as an extension of companies brand and core values. I have outstanding customer service skills with the unique ability to multi task and perform in a fast pace administrative environment. I am team orientated with a keen ability to achieve any organization goals. Meticulous at data entry, operating in a call center/switchboards reception center environment. I am skilled and diverse at addressing any customer service issues and well driven in producing positive results for clients.

Customer Service Representative/Registration/Call Center

Naval Activity Group

Dec 2008- Dec 2011 Bethesda, MD

• Maintain an inventory of vacancies, reservations and room

assignments.

• Register arriving guests and assign rooms.

• Answer enquiries regarding hotel services and registration by letter, by

telephone and in person, provide information about services available in

the community and respond to guests' complaints.

• Compile and check daily record sheets, guest accounts, receipts and

vouchers using computerized or manual systems.

Classroom/Office Assistant Lad Lake Ultra/Synergy

Jan 2000- Nov 2007 Milwaukee, WI

● Assisted educators and state agents by maintaining multiple data logs involving clients’ academic and behavioral progress and or setbacks.

● Sent and answer e-mails regarding client progress.

● Maintained and log weekly behavioral and academic point system via office computer that resulted in weekly cash allowance.

● Served as liaison between educators and clients family members and document any crucial exchanges.

● Assured clients, educators, and state agencies that any issues would be efficiently addressed in a timely and professional manner.

● Treated each client as an individual with courtesy and respect.

● Maintained and upheld companies brand and core values.

Youth Counselor/Office Assistant St. Aemilian Lakeside

May 1995- Dec 2000 Milwaukee, WI

● Maintained and updated daily client progress logs on office computers.

● Answered phone calls and e-mails regarding individual clients.

● Arranged and provided input on conference calls with client and state agencies.

● Documented any client request and respond in a proficient and professional manner.

● Treated each client as an individual in polite and courteous manner.

Education:

● Rufus King High School 4 year diploma Milwaukee, WI

Certifications:

15 years CPR/ AED certified

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