room service

Nataliya Lorenzo

**** ******* **** **. ***. * Houston, TX 77056

(c) 713-***-****

***********@****.***

SUMMARY

Strong interpersonal and communication skills.

Detail-oriented and successful in working under pressure to meet schedules and deadlines.

Fast learning, responsible, organized, easy get alone with people, team player.

BILINGUAL SKILLS

Languages : English, Russian, Ukrainian, Polish

Served as an interpreter and translated documents from English to Ukrainian/Russian ( Ukraine)

COMPUTER SKILLS

Strengths: Knowledge of Microsoft Power Point, Word, Excel, Access; Superb Time Management Skill; Client relations; Basic Web Design and Internet research; Exceptional communication skills.

EMPLOYMENT HISTORY

Administrative Assistant/Front Office

I worked at the doctor’s office. My duties included: Answers the phone calls, making appointment reminders, greeting and rooming patients, receiving and posting payments. I also was responsible for over-seeing a stuff of 5 and working with insurance companies to provide the best care for our patients.

Westin Hotels & resorts.

I am currently working as a server in White Oak restaurant that belong to the Westin Hotel in Galleria. My duties included:

Serve food courses and alcoholic beverages to guests. Set tables according to type of event and service standards. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Record transaction in MICROS system at time of order. Check in with guests to ensure satisfaction with each food course and/or beverages. Maintain cleanliness of work areas, china, glass, etc., throughout the day. Complete closing duties, including restocking items, turning off lights, etc. Present physical and accurate check to guest and process payment. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager rfff

EDUCATION BACKGROUND

Bachelor Degree in Management. University of Economic and Management. Chernovtsy-Ukraine .2005.

Master Degree in Management and Economic. University of Economic and Management. Chernovtsy-Ukraine. 2007

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