Customer Service Manager
Resume:
LOUIS L. GRABOWSKI
** */* *. ***** ST.
SAVANNAH, GA 31401
************@*****.***
Objective: To obtain a position which will allow me to grow and utilize my acquired skills and face new challenges.
Employment:
8/11 - Present: HARBOR FREIGHT TOOLS, Savannah, GA
Store Manager
Providing leadership and day-to-day direction in guiding retail store toward achievement of financial and operational goals. Directing store operations, including customer relations, assignment/scheduling of staff, product promotion, merchandising, timely/accurate pricing. Inventory management, sales reporting, budget management, payroll/recordkeeping, and implementation of company programs, policies and procedures. Recruiting, selecting, and retaining high quality, well-suited team members with diverse, complementary skills. Ensuring each new employee receives a thorough
orientation, appropriate training, and ongoing feedback. Proactively developing teammates for higher level assignments; holding each team member accountable for reasonable standards/performance objectives while facilitating a positive, team-based work culture.
6/11 - 8/11: PARKERS MARKET; Savannah, GA
Store Manager Trainee
Store Manager Trainee providing outstanding customer service. Learning all aspects of the business including, beer and beverage, deli, operations, P&L and sales budget. Be able to meet sales goals, and operating profit. Deli to 100% fresh daily. Beer and beverages to be in stock and priced accordingly.
3/95 - 4/11: THE HOME DEPOT; Jacksonville, FL
Store Manager
Managing with strong emphasis on excellent customer service and business leadership. Lead a team of assistant store managers, department supervisors and over 130 associates. Teaching, training and development of associates. Building a Team environment and producing positive results. Managing financials to include operating profit, profit and loss and balancing of budget. Managing front and back end of store, returns, special services, computer room and receiving. Partnering with Human Resources with regards to hiring and discipline. Responsible for sales, in stock/inventory, store appearance and maintaining quality merchandise and a safe environment for associates and customers.
1985 - 1995: TABLES BY GOLDFINGERS; Baltimore, MD
Cabinet Maker
Construction of cabinets, laminate furniture; fabricating dressers, cubes, mirrors, night stands; ordering of supplies. Strong emphasis on customer service.
1983 - 1985: CHIAPPARELLI’S RESTAURANT; Baltimore, MD
Busboy/Server
Responsible for cleaning tables and glassware, running food to customers.
Education:
1987 HARFORD COMMUNITY COLLEGE; Belair, MD
Business Management
References: Furnished upon request
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