Sales Customer Service

RYAN ARMSTRONG

*** ******** ****** ~ Dover, Ohio 44622

330-***-**** ~ ******@*******.***

SUMMARY

Having been in sales and management for nearly 20 years, I have developed an in-depth understanding and appreciation for good customer service and how vital it is to any business. Without customers, no one else has a job. I have experience in consumer and business-to-business sales. My strengths lie in the ability to listen, solve problems, develop relationships, and think creatively. I will offer a fresh excitement, competitive attitude, and an optimistic approach to life.

WORK EXPERIENCE

KENWORTH OF CANTON, Canton, Ohio February, 2005-Present

Sales/New Truck Manager

I was originally hired as a salesman with the responsibility of developing a six-county area that had been neglected by previous sales people. After nearly two years, I was given the opportunity to manage the new truck department for the Canton branch. My responsibilities include overseeing branch sales staff, inventory, marketing, departmental budget, along with maintaining/expanding my own customer base.

While at Kenworth, I have been a top producer in most sales categories, including setting company records (among the four branches in our dealer group) for Highest Grossing Month, Highest Grossing Single New Truck Deal, and Highest Grossing Used Truck Deal.

TRUCK SALES AND SERVICE, Wooster and Canton, Ohio January, 2000-February, 2005

Truck Sales

• Develop a customer base through various methods of prospecting

• Understand all applications for truck equipment and the needs of truck buyers

• Be able to build a detailed list of components needed to manufacture commercial vehicles

• Manage all aspects of the sales process for new and used trucks.

CULLIGAN WATER, Dover, Ohio June, 1996-December, 1999

Sales

• I would complete an in-home water analysis, share the results with the home owner, and discuss the various treatment options available to them.

• Once a treatment method was decided, I would determine any installation issues, arrange for financing or process payment, and schedule delivery.

• A 30-Day follow-up call was scheduled to re-test their water, answer any questions, or solve any problems.

TUSCARAWAS COUNTY YMCA, Dover, Ohio July, 1990-June, 1996

Youth Program Director

• I was responsible for the entire Youth Department (sports leagues and camps, Indian Guides, Leaders Club, Youth Ecumenical Program) and Adult Sports.

• I managed my department’s finances, facility/activity scheduling, program marketing, registration and implementation of program, and membership sales.

• I was responsible for hiring, training, and overseeing paid staff and volunteers to referee, coach, implement, and supervise the programs within my department.

• I worked with various agencies and local businesses to solicit financial or equipment donations for programs.

• I worked with the Board of Directors and the community on a major capital improvement campaign to allow for building expansion and renovation.

EDUCATION

Ferrum College, Ferrum, Virginia Graduated in 1991

• Bachelor of Science/Outdoor Recreation

Dover High School, Dover, Ohio Graduated in 1985

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