Customer Service Project
Resume:
Satchidananda Jena
*********@*****.***
SUMMARY:
* ***** * ****** ** experience in design, development, coding and testing of business/commercial applications using ASP.Net 2.0/1.x, C#, Multi Threading, ADO.Net, XML,XSD, Web Services and WinForm .
Strong experience in the analysis, design, development and implementation of multi tier web based applications and distributed applications using web services and SOA.
Hands on Experience of developing application frameworks and understanding of enterprise application frameworks like ASP.NET MVC, UI Application blocks.
Worked on CCF, SAP.net Connector.
Expertise in usage of designing tools like EA and Microsoft Visio.
Domain knowledge of Utility Industry and Retails Industry.
Strong Object Oriented Analysis & Design and Programming skills and good understanding of various design patterns
Worked on Reporting tool Crystal Report.
Hands on experience in developing the projects using .Net 2.0/3.0/3.5/4.0 framework, Visual Studio 2005/2008/2010, ASP.NET AJAX and N Unit.
Experience in writing Stored Procedures and User Defined Functions in SQL Server 2005/2000 and Oracle 10g.
Experience in end-to-end SDLC, including configuration management using Visual SourceSafe (VSS), Rational Clearcase, TFS, Perforce, Tortoise SVN.
Exposure to latest MS technologies like DotNet Framework 3.5, WindowsPresentationFoundation(WPF),WCF
Successfully played various roles such as Lead Developer, Team Leader, On-Site coordinator
Exposer to Clear Quest.
Worked on the Microsoft entity framework, Oracle entity framework.
Worked on zedGraph , A .net graphing tool for winforms and web.
EDUCATION
BTech. in Mechanical Engineering.
College of engineering and Technology, Bhubaneswar, Orissa, INDIA
TECHNICAL SKILLS:
Languages: C# 4.0/2.0/1.x, Asp.Net, C#, JavaScript, HTML, CSS, XML,jquery
Operating System: Windows 2003/XP/2000/Vista
Tools and Technologies: Dotnet Framework 3.0/2.0/1.x, ASP.NET 2.0/1.x, ADO.Net 2.0/1.x, ASP, ADO, Web services, Visual Studio 2005/2008, FxCop,TOAD,PL/SQL Developer
Database Servers: SQL Server 2005/2000, Oracle 9i/10g
Enterprise Servers: IIS Server 6.0/5.0
Testing tool: NUnit, Jmeter, Yourkit Profiler
Design Tools: Enterprise Architect, MS Visio
Configuration Management: VSS, Clearcase, Perforce, SVN (Tortoise SVN)
PROJECT EXPERIENCE
LEAF(Line Engineering Analytics and Forecasting) (Aug 2011 –Till date)
Florida, USA
Description
Florida Power & Light Company is the largest electric utility in Florida and one of the largest rate-regulated utilities in the United States. FPL serves approximately 4.5 million customer accounts in Florida and is a leading employer in the state with more than 10,000 employees. The company consistently outperforms national averages for service reliability while customer bills are below the national average. A clean energy leader, FPL has one of the lowest emissions profiles and one of the leading energy efficiency programs among utilities nationwide. FPL is a subsidiary of Juno Beach, Fla.-based NextEra Energy, Inc.
In this project I was developing the module to help FPL planners to create and manage the new projects and maintain the future details for planning. I was also developing the module called forecasting, this tool provides the planner the forecast values depending upon various inputs like history data and future project data.
This tool is a very critical and complex tool involving lot of algorithms and complex business logic.
Responsibilities
• Development and support under stringent time lines.
• Mentoring the team members to learn .net framework and help them to resolve technical issues.
• Coding for different modules and writing unit test cases.
• Performed peer code reviews.
• Writing Unit Test cases for all developed modules using Nunit framework.
• Setup the clickonce deployment environment
• Preparing Installers using clickonce deployment, verifying them and releasing to users.
• Working as a technical lead for the team.
Environment
.net4.0, C#,VS 2010,Windows7-64bit,WinForms,Website Development, Oracle 11gR2 , NUNIT, Perforce,
devExpress xtrareports, zedGraph(graphing tool),Oracle Entity Framework,jquery
IEE MDM (August 2008 – July 2011 )
NC, USA
Description
Itron Inc. is a leading technology provider to the global energy and water industries. Itron is the world’s leading provider of intelligent metering, data collection and utility software solutions, with nearly 8,000 utilities worldwide relying on its technology to optimize the delivery and use of energy and water. Itron products include electricity, gas, water and heat meters, data collection and communication systems, including automated meter reading (AMR) and advanced metering infrastructure (AMI); meter data management and related software applications; as well as project management, installation, and consulting services.
Responsibilities
• Production support and development under stringent time lines.
• Coding for different modules and writing unit test cases.
• Used the yourkit profiler for performance testing.
• Performed peer code reviews.
• Writing Unit Test cases for all developed modules using Nunit framework.
• Developed many user controls in WPF and Implemented to improve the reusability of the code. Developed many modules using WPF with .net3.5.
• Preparing Installers and hotfixes, verifying them and releasing to the customers.
• Maintaining the code uniformity by integrating code from multiple branches to base branch.
• Used continuous build process (CruiseControl.net) to monitor the build process.
• Worked with WCF services and web services.
• Working as a Team Leader and onsite Coordinator for the offshore team.
Environment
.net3.0,WPF,C#,VS 2008,WinForms, Web Services, SQL Server 2005, Windows 2003,Windows XP,NUNIT, Perforce, EA,
Cruice Control, YourKit Profiler,Clear Quest, Crystal Report.
Command Center Automation (FEB 2008 to June 2008)
MN, USA
Description
Cellnet+Hunt Technologies, Inc. engages in the development, manufacture, and marketing of automatic meter reading (AMR) solutions to the electric, water, and gas utilities market. The company provides power line carrier and RF-technology for monitoring electric, water, and gas meters. Its power line carrier solutions include TS1 system that delivers the meter data for billing and TS2 technology, which encompasses two-way communication for the electric, water, and gas industries; AirPoint system obtains readings from meters that are inaccessible; and Command Center software is used to manage operations of the company. The company serves investor owned utilities, cooperatives, and municipals. It has strategic partnerships with Itron, Landis + Gyr, GE, Elster, Sensus, and Badger. The company was founded in 1985 and is headquartered in Pequot Lakes, Minnesota. Both Hunt Technologies and Cellnet Technologies are now acquired by Landys and Gyr.
Command Center is a web based application used to manage meter readings and analysis of the readings.
Responsibilities
• Analysis of existing product and code to understand the functionality.
• Coding of programs to simulate/validate different business scenarios.
• Writing test cases for all functionalities.
• Unit testing and performing the code review.
• Sql server to Oracle migration.
Environment
ASP.Net 2.0, C#, AJAX, ADO.NET, VS 2005/2008,SQL Server 2005/2008,TFS,TOAD,PL/SQL Developer
Competitive Intelligence (Nov 2007 to Feb2008)
IL, USA
Description
Sears Holdings Corporation (NASDAQ: SHLD) is the nation's fourth largest broad line retailer with approximately 3,900 full-line and specialty retail stores in the United States and Canada. Sears Holdings is the leading home appliance retailer as well as a leader in tools, lawn and garden, home electronics and automotive repair and maintenance. Sears Holdings is the 2010 ENERGY STAR® Retail Partner of the Year. Key proprietary brands include Kenmore, Craftsman and DieHard, and a broad apparel offering, including such well-known labels as Lands' End, Jaclyn Smith and Joe Boxer, as well as the Apostrophe and Covington brands. It also has the Country Living collection, which is offered by Sears and Kmart. We are the nation's largest provider of home services, with more than 12 million service calls made annually. Sears Holdings Corporation operates through its subsidiaries, including Sears, Roebuck and Co. and Kmart Corporation
Responsibilities
• Playing the role of a Onsite coordinator for the Offshore team
• Architecture and design of the web application.
• Gathering the requirements and creating requirement documents.
• Performing the Code Review and deploying at client site.
• Design unit test case documents for all the business requirements and perform the unit testing and regression testing.
Environment
ASP.Net 2.0, C#, AJAX, ADO.NET, VS 2005, SQL Server 2005
ENTERGY (July 2007 to Aug2007)
INDIA
Description
Entergy Corporation is an integrated energy company engaged primarily in electric power production and retail distribution operations. Entergy owns and operates power plants with approximately 30,000 megawatts of electric generating capacity, and it is the second-largest nuclear generator in the United States.
Entergy delivers electricity to 2.7 million utility customers in Arkansas, Louisiana, Mississippi and Texas. Entergy has annual revenues of more than $10 billion and more than 15,000 employees.
This application is a windows application using CCF (Microsoft Customer Care Framework) .CCF was used to host multiple application, the SAP Application, windows application and the Main Frame application .This application was used to perform some of the electric utility services like Move in Move out.
Responsibilities
• Design, Coding and completing the project on time.
• Gathering business requirements and creating requirement documents.
• Preparing the detailed level design documents.
• Performing the code review.
• Worked on the architecture and design of the application.
• Worked as a Team Lead and taken all the responsibilities.
Environment
Visual Studio 2005, CCF, SAP.NetConnector , C#, .Net, WebMethods,WinForms,.Net2.0
NU Development, Support and Performance Tuning (AUG 2004 to May 2007)
INDIA
Description
Northeast Utilities (NU) is a Fortune 500 diversified energy company. It is the parent company of the Northeast Utilities system (the NU system). The NU system furnishes franchised retail electric service to over 1.9 million customers in 419 cities and towns in Connecticut, New Hampshire and western Massachusetts through three of the Company's wholly owned subsidiaries: The Connecticut Light and Power Company (CL&P), Public Service Company of New Hampshire (PSNH) and Western Massachusetts Electric Company (WMECO).CSI is a large and complex customer service business integration and .NET re-architecture project for NU. The project involves implementation of a common customer service business process across four utilities. CSI is a large and complex customer service business integration and .NET re-architecture project for NU. The project involves implementation of a common customer service business process across four utilities.The project involves development of a customer integration application. This is an application intended to cater the customer base of the North East Utilities. The business objective of this project is to build and implement a new n-tier system that will support the existing workstation users as well as provide a defined set of services for the external web, IVR and potentially some other systems.
Customer Central Application developed using ASP.NET 2.0 and C# .NET. One of the most complicated and closely watched project. The project is a multi vendor, multi Development Center project. The architecture of the front end is in compliance with the Microsoft approved architectures and it is one of the very few projects that had TAP assistance from Microsoft.
Responsibilities
• Gathering business requirements and creating requirement documents.
• Preparing the detailed level design documents and Use Cases.
• Design, Coding and Unit Testing of User Interface and Services, Reviews, Ownership of common files.
• Developing the prototype and wireframes of the application before the real development.
• Ensure design, build and implementation of work product
• High and low level design, Provides pseudo codes, Implements the prototype and does design reviews in order to deliver design documents as per customer requirements.
• As a Team Leader my job included delegating and tracking of tasks allocated to other members of the team.
• To supervise and coordinate with the team members and help them in case they needed any technical or behavioural competency help.
• As a senior software engineer, tuned the modules developed as part of development phase.
• As a configuration controller my job included performing day to day CC related activities including CM Audits,
process compliance audits.
• Mentored the new team members to gain the required knowledge and bring them up to the speed.
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• Coordinating with the team members to find the optimal solution.
Environment
• Visual Studio 2005, C#, .Net, User Interface Process (UIP) Application Block, Clear Case, Asp.net, HTML, CSS, JavaScript, SQL server, Windows 2003 Server ,Visio,UML,Web Services
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