Customer Service Real Estate

HELEN M. MARTEEN

*** ******* ***. ***. **

Coral Gables, FL 33134

Mobile 786-***-****

E-mail: ***********@****.***

Objectives: Professional woman allowing for parlay of demonstrated organizational and communication skill and more

Profile: Motivated, professional with college degrees and a successful, recently completed Bookkeeping, Import and Export Specialist, freight Forward, Price and Cost, International Marketing, Import and Export Maritime and Air, Microsoft word, Microsoft Excel and Power Point. Diplomatic and tactful with professionals all levels. Accustomed to handling sensitive, confidential records. Demonstrated skills and abilities, multi-task.

Flexible and versatile able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Excellent team-building skills.

Skills Summary

Report Preparation

Computer Savvy

Accounting/Bookkeeping

General Office skills

Customer Service

Front-office Operations

Human Resource Recruitment

Real Estate Property Manager

Data Entry

Banking field experience for more than 5 years

Fluent bilingual: English & Spanish. Level fare in Portuguese and a little of Italian

Excellent customer service

Fast learner

Well known in Word and Excel

Strong skills: Bank Field, Account Payable & Receive, Call center Costumer Services

C.P.R. Training Certificate (Cardio Pulmonary Resuscitation), Marketing, freight forward, Pricing and Cost

Training Certificates (Check-in anywhere online & Airports Procedures and Compliance) Tam Brazilian Airlines

Training: Passenger Services, International transit passengers, Ticket Counter, Jet Bridge Agent.

World Tracer Training, Airlines Cash Room Processor, Aircraft Maintenance Data Entry Clerk, etc.

Professional Experience

Customer Service/Problem solving

Oversee front-office operations and provide impeccable customer service:

Rental/maintenance/sales and property management

Accounts payable/receivable, invoicing, etc

Banking conciliation, cashier, financial department

Employee recruitment and retention

Conducting interviews

Time management (controlling personal attendant to work on time, and making company related policies)

Maintaining employee attendant

Real Estate for more than 4 year with partnership and later my own business

Property manager experience, transaction with seller and buyer, intermediate with buyer and financial institution

To met the right mortgage for my clients (in oversea country, Argentina)

Employment History

Jun 2000 - Feb 2010 ASM-EULEN AMERICA Miami, FL

Employee recruitment and retention

Conducting interviews, background check before recruitment

Time management (controlling personal attendant to work on time, and making company related policies)

Maintaining employee attendant in the Employee Support Center

International Operations Coordination

Dealing with difficult customers, greeting passenger at the arrival time.

Providing assistance and filling forms at Immigration

Excellent communication skills with passengers upon their arrival.

Aircraft maintenance data entry clerk. Cash Room Clerk Processor

Baggage Service Agent

Ticket Counter Agent

Jet Bridge Agent

Control Room Clerk

Jan. 2000-Feb. 2002 SWISSPORT INTERNATIONAL Miami, FL

Ticket Counter Agent

International departure and arrival Agent

Providing assistance with checking bags

Helping passengers with connecting flights

Jun. 2006-Jun.2007 TAM BRAZILIAN AIRLINES Miami, FL

Coordinate arrival and departures flights

Performed administrative duties with all documentation and compliance with US government include regulations

Coordinates international to international traveler to clear Immigration and Customs.

Dec.1998-April 2000 MOUNT SINAI MED. CENTER Miami, FL

Performed duties and inspection services at the organizational level

Inspection in the doctor’s offices according the hospital and medical center regulations.

EDUCATION:

March 2010 – Oct 2010 New Profession Technical Institute Miami, FL

Import and Export Specialist

Air Cargo & Documentation

Maritime Cargo & Documentation

Basic Hazardous Material Concept

Microsoft: Word, Power Point, Excel

June 2011 – July 2011 Miami Dade Community College Miami, FL

Bookkeeping Course: Balance sheet – Journal – Trial Balances- Account Payable

Account Receivable – Inventory – Income Statement, etc

Completed all semesters

Feb 1976 – Nov 1980 Buenos Aires - Argentina

Administrative Secretary – Public Relation (ILVEN INSTITUTE) – Data Entry (IBM) – Conversational English

Course (ICANA) – Portuguese course (Private training school) – Real Estate course (C.A.I.)

REFERENCES ARE AVAILABLE UPON REQUEST

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