Business Analyst
Resume:
=======================================================
Bonnie Karnsouvong
*********@*****.***
OBJECTIVE===============================================
To obtain a Customer Service Representative role that offers leadership development, and the opportunity for learning, growth, and advancement.
QUALIFICATIONS===========================================
Traits:
* Organized, determined, self motivated, dedicated, hard working, meticulous, reliable, team player, and fast learner
Skills:
* Multi-tasking
* Analysis/problem solving
* Strong oral and written communication
* Proficient in Windows based PCs, MS Office, MCP/MCTS: SQL Server 2005
EXPERIENCE==============================================
Substitute Teacher, West Contra Costa Unified School District, Richmond, CA
April 2008-Present
* Implement lesson plans, while ensuring the integrity of academic time and in a manner which motivates students to learn and participate
* Create a classroom environment that is conducive to learning and appropriate to the maturity and interests of the students
* Maintains discipline and classroom control that fosters a safe and positive environment for all students
SQL Server 2005 Master's Program, SetFocus LLC., Parsippany, NJ
August 2008-November 2008
* Analyzed, designed, and built fully functioning databases complete with indexes, relationships, constraints, stored procedures, functions, triggers, and jobs as a team and individually
* Wrote numerous simple to complex queries involving self joins, correlated sub queries and XML techniques
* Authorized, installed, created, deployed and managed reports using SQL Server 2005 Reporting Services (SSRS)
* Monitored and analyzed database performance using the SQL Server profiler and the performance monitor tool
* Analyzed, designed, and implemented high availability solutions
Client Support Representative, Advent Software, San Francisco, Ca
September 2007-February 2008
* Assessed clients’ technical problems through active listening and tactful probing
* Helped clients resolve their technical problems through analysis, testing, and problem solving
* Educated clients on Axys’s functionality, capabilities, and limitations
* Collaborated with team members to resolve complex client problems
* Probed for and submitted sales leads to the appropriate teams
Broker Permissions Administrator, StarMine Inc., San Francisco, Ca
May 2007-July 2007
* Facilitated the broker permissions process for the entire sales force, acting as a liaison for our sales force, data supplier, and brokers
* Monitored inbox, carrying out sales persons’ requests and investigating their concerns
* Maintained entitlement logs for our clients
* Followed-up with brokers and suppliers on outstanding entitlement requests
* Generated monthly readership reports for managers
Financial Advisor, Ameriprise Financial, Walnut Creek, Ca
October 2005-September 2006
* Assessed clients’ financial status/needs
* Prospected for clients on the phone and in the field
* Helped clients/prospects define financial goals and determine risk tolerance
* Developed, presented, and implemented financial recommendations and/or alternatives
* Balanced calendar through efficient time management and proper planning
Predictive Dialer Agent, Phoenix Resource Group, Walnut Creek, Ca
June 2000-August 2002
* Collected on delinquent accounts, enforcing Chevron's payment policies
* Listened empathically to customers, educating, and encouraging them to
send in sufficient payments timely
* Cooperated with customers to negotiate payment arrangements
Office Assistant, Department of Social Services, Richmond, Ca
June 1998 & 1999-August 1998 & 1999
* Multi-tasked: answering phones, taking messages, entering data, typing reports, and arranging appointments for office managers
* Collaborated with managers to create flyers for upcoming events, meetings, and presentations
EDUCATION===============================================
San Francisco State University, San Francisco, Ca, August 2005
Bachelor of Science in Business Administration with a concentration in Management
Major GPA: 3.22 Concentration GPA: 3.67
Related courses: Business Finance, Business Statistics, Accounting, Marketing, Business Strategy and Policy Management, Information Systems for Management, Creative Business Problem Solving, and Managing for World Class Competence
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