Manager Customer Service

Mark Robert McAlister

*** ***** ****** ***., #***

Los Angeles, CA 90046

323-***-**** home phone

323-***-**** cell

*******@*******.***

Competences

*Good Communication skills *Organization

*Leadership *Responsibility

*Timely *Working Independently

*Efficient *Directing Others

*Being sensitive/tolerant of others *Solving Problems

*Learning from Criticism *Using Reason/Logic

*Using the Internet *Creating New Ideas

Experience

Sales Merchandiser Marshall Associates, Chicago, IL October 2009 through January 2012

Responsible for 5 companies (Huffy, Bravo sports, K-Nex, Step 2, and General Foam) in 43 Toys R Us locations. Duties included setting and maintaining planograms, merchandising products, building displays, restocking floor and making shelf labels. Maintaining an excellent relationship with each store management team. The territory included Chula Vista to Ventura and Indio to Porter Ranch.

Retail Service Area Supervisor Mattel, El Segundo, CA June 2003 through October 2009

333 Continental Blvd.

Responsible for merchandising Mattel, Fisher Price and Radica merchandise in 23 stores, including Toys R Us, Target, Walmart, Mervyns and Kmart. Managed and scheduled a team of 5 and completed surveys for each store visit.

Floor Manager FAO Schwarz, L.A. CA February 2001 through May 2003

(Closed)

Responsible for entire 2nd floor, including Barbie, Hot Wheels, Madame Alexander, the Candy Shoppe, the personal shopper and all sales personnel. Kept floor restocked, helped unload the trucks and general and specific customer service.

Merchandise Manager Bath, Bedding and Tabletop Bloomingdales L.A. CA July 1994 through January 2001

Started as Ralph Lauren Home Department Manager, promoted to Area Manager for the Bed, Bath and Tabletop Department. Also in charge of the Holiday Home Department

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