Customer Service Manager

Cheryl H. Ray

**** **** **** ****

Farmville, N. C. 27828

252-***-**** Home

252-***-**** Cell

*********@*****.***

Objective: To work as an office assistant, receptionist, scheduler or a coder/biller.

Skills: Microsoft office, excel, data entry, multiple phone lines, customer service, and filing.

Credentials:

AHIMA, Certified Coding Specialist, 2000-2011

PAHCS, Certified Gastroenterology Coding Specialist, 2009-2011

Experience:

Atlantic Gastroenterology, PA

2008-2011

Duties:

I was responsible for the accurate assignment of ICD 9 and CPT codes for all office visits, hospital visits, clinic visits and Ambulatory Surgery visits for four physicians. I implemented PQRI and Escribe data collection for Medicare reporting. I redesigned the patient encounter forms to better reflect and capture coding and billing. I answered phones, scheduled patient visits, assisted patients with questions. I entered pertinent data for all new patients into computer system and verified insurance coverage. I worked in the receptionist area when needed checking patients in and out of office.

• References

• Glenn Harvin, M.D.

2465 Emerald Place

Greenville, N.C. 27834

252-***-****

• Ronald Johnson, Office Manager

Orthotics East

Hemby Lane

Greenville, N.C. 27834

252-***-****

• Ann Jackson, Administrator

746-4717

• Dot McRoy

252-***-**** Work

252-***-**** Cell

Contact this candidate