Customer Service Administrative Assistant
Resume:
Tonya L. Shields
P.O. Box ****
Cypress, Texas **410-2808
****************@*****.***
Objective:
I am an experienced, enthusiastic, self-motivated professional seeking to leverage a diverse background in management, project management, business administration and skilled marketing. Proficient in the execution of computer programs, projects and communication solutions by establishing a leadership style and a way of doing business that fosters teamwork, creativity, innovation, communication and trust among my peers, while providing input and recommendations for procedural enhancements and retaining great business relationships within an organization.
Professional Experience:
07/2008 - Current
Comforce Technical Services, Houston, TX
On-Site Program Coordinator- Recruiting/Human Resources – Technical. Clinical, Allied and Non-Clinical Position(s)
• Coordinated Vendor Management Services for all contract positions.
• Specialized in tracking all requisitions from start to finish which involved Clinical, Non-Clinical, Technical and Allied positions.
• Assisting with the daily operations of Business Development.
• Prepared protocols, activations maintenance and renewals for all Vendor Management Services.
• Edited and updated the procedural amendments pertaining to the acquisition of all requisition.
• Created job descriptions which were effectively relayed to the supporting suppliers of the Vendor Management Program.
• Responsible for balancing Bi-weekly API Upload Files/Payroll Files.
• Responsible for prospecting for new client business by meeting hiring managers to understand their staffing needs.
• Responsible for coordinating and scheduling Supplier Employee Onsite interviews with Directors, Assistant Directors, and Managers.
• Responsible for processing payroll for more than 40 Suppliers and maintain a Supplier Employee resource pool with required documentation.
• Consolidated Client invoicing on a weekly basis with validation of all weekly time reporting.
• Responsible for weekly, monthly and quarterly reporting of all client talent on a permanent, contract and/or contract to hire basis.
• Responsible for accurate accounting of Credentialing Candidates in accordance to Vendor Management Services as adhered to by the State of Texas.
• Responsible for sourcing Supplier Employee through existing database.
• Responsible for tracking all pertinent and confidential data on each Supplier Employee which includes the rates, availability, and do-not-re-submit (DNR) status.
• Coordinated the assessment of current Suppliers by evaluating their compliance and credential requirements for the client contract and contract to perm Supplier Employees.
05/2008 – 07/2008
Career Talent Temporary Services, Memphis, TN
Sr. Administrative Assistant
• Provided administrative services to the CEO, CFO and other Executive Team members for Delta Medical Hospital.
• Prepared and edited Power Point Presentations, Excel assignments and a vast amount of other services rendered to the CEO, CFO and Executive Team.
• Prepared travel and meeting arrangements via Outlook Calendar.
• Handled and screened all incoming calls and correspondences for Executive Team.
• Provided Excellent Customer Service.
• Required to multi-task, handling numerous projects from the direction of the CEO and CFO
05/2000 – 07/2008
Dominion Mortgage Corporation, Memphis, TN
Office Manager/ Assistant Executive Director of Mortgage Relations
• Performed full-cycle recruiting of Loan processors, Loan Originators and Loan Setup personnel.
• Developed and executed comprehensive search strategies to market the business development of Dominion Mortgage Corporation.
• Processed, originated, and assisted with FHA, VA and Conventional Loans (Freddie Mac and Fannie Mae) and Subprime Lending.
• Monitored and retain all compliance requirements for retention of government licensing.
• Effectively recruited/marketed to the consumer through web-based advertisement, internet, internal database, cold calling, outside referrals, networking, job fairs, and other strategies to build the business.
• Responsible for checking mortgage loan packages presented to underwriting, negotiating terms and rates for each consumer; coordinated the start to finish of the loan product.
• Experience locking rates and coordinating closing dates with attorneys and consumers.
• Managed over 20 Loan Originators and 3 Loan Processors simultaneously.
• Developed and implemented Loan Officer’s training manual and compliance manual for annual audit review.
• On the Housing/Urban Development panel review for Memphis, Tennessee – Year(s) 1998, 2002, and 2006.
• Executed monthly payroll for all commissioned Loan Officers and annual reviews
• Annual participant of “Cure for Cancer” – Shelby County.
Education:
09/ 2009 – Current
University of Phoenix, Houston, Texas
• Bachelor of Science - Business Administration
• Expected Graduation: 12/2012
Attended:
Tennessee State University, Nashville, Tennessee
• Major: Bachelor of Science - Mechanical Engineering
• Status: Completed Junior Year of Technical Studies
Professional Training:
01/1997 – 01/2010
• Licensed Realtor, Memphis, TN. Earned ABR and GRI Real Estate Designations.
01/1997 – 01/2010
• Various positions held in the restaurant, retail, financing and computer mainframe operations industries; this experience allowed me to continue competing in the real estate industry.
• Proven ability to develop business and retain great customer service.
• Effective Team Leader and Team Player.
• Excellent Communication, interpersonal and organizational skills.
• Excellent attention to details.
• Strong Sales experience with a vast of services rendered from retail to financing.
• Great Business/Account/Client Development and Retention.
• Strong Contract Negotiation.
• Strategic Planning/Resources.
• Great person in building Customer Relations.
Computer Experience:
• PeopleClick, PeopleSoft, Taleo, ADP Payroll Systems, API Payroll Systems, EMR/Logician, Lotus Notes, AS400, UNIX, Great Plains, Bookeeping and all Microsoft Office Programs (Word, Excel, PowerPoint and Access).
References:
• Excellent references are available upon request.
Contact this candidate