Customer Service Human Resources

Marilyn Massari

**** ********* *** *. - ********, Florida 33809-1581

**********@*******.***

863-***-**** Cell

OBJECTIVE A challenging career opportunity utilizing my education, skills and experience to promote company success.

QUALIFICATIONS

Visionary executive with solid experience managing all levels of multiple projects including budgeting, administration, quality assurance and customers satisfaction; committed to cost-effective management of resources and quality performance. Proficient in staffing, training and employees relations. Excellent interpersonal skills, results oriented, accustomed to working in fast paced environments. Bilingual in Spanish and English. Willing to travel and relocate.

EDUCATION

B.S., Biology -

University of Puerto Rico - Mayaguez, Puerto Rico

M.B.A., Management – (15 credits) –

University of Phoenix – Tampa, FL

EXPERIENCE

Nov 2005 to Oct 2011

President

Massari Construction LLC -- Lakeland, Fl

Managed all aspects of construction, including contracts, labor, materials, safety, development of project scopes, planning, scheduling, codes compliance and cost control. Accountable for selection, training and motivation of staff. Ensure the highest degree of customer service while minimizing cost through total quality management principles. Maintain inventory, facility and equipment necessary for effective and efficient operations.

Apr 2003 to Oct 2005

General Manager

M. M. & A. Construction, Inc. -- Plant City, Fl

Managed, directed and provided insight to all department within the company. Established performance goals, quality standards and monitor both quality and quantity of all facets of the company, ensuring profitability. Ensured compliance with all company policies and procedures.

Jan 2002 to Mar 2003

Human Resources Specialist

Smithfield Co. -- Plant City, Fl

Managed daily operations of the HR office, administration of policies, procedures and programs; HRIS, employee relations, training & development, benefits, organizational development, and employment.

Mar 2000 to Dec 2001

Human Resources Manager

Ag-mart Produce -- Plant City, Fl

Supported positive work environment, investigated complaints and facilitated follow ups and resolutions; reduced turnover, monitored evaluation process, coordinated training and provided performance feedback. Ensured compliance with federal, state and local law; company policies, procedures and regulations for multiple facilities in various states.

May 1999 to Feb 2000

Assistant Controller

Ag-mart Produce -- Plant City, Fl

General accounting, cash management, ensure accurate accounting information. Assisted with financial statements, financial reports, account analysis, reconciliation and special projects. Supervised A/R, A/R and payroll processing department.

REFERENCES: Upon request

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