Profile

Administrative support professional experienced working in fast-paced environments demanding strong organizational, technical, and interpersonal skills. Highly trustworthy, ethical, and discreet; committed to superior customer service. Confident and poised in interactions with individuals at all levels with demonstrated ability to easily transcend cultural differences.. Detail-oreiented and resourceful in completing projects; able to multi-task effectively. Flexible and versatile, able to maintain a sense of humor under pressure.. Excellent team-building skills. Capabilities include:

Customer Service & Relations

Report Preparation & Presentations

General Office Skills

Computer Operations

Scheduling

Marketing & Sales

Problem Solving

Filing & Data Archiving

General Accounting

Front-Office Operations & Telephone Reception

Professional Presentations

Experience Highlights

ADMINISTRATIVE SUPPORT

Performed administrative & secretarial support functions for General Manager of an herbal remdies & manufacturing company. Coordinated & managed multiple priorites & projects.

Provided secretetarial & reception services for a software development company. Scheduled appointments, arranged travel needs & shipping operations.

Maintained a multi-line phone system, working with several companies to provide additional secretarial coverage both during & after hours. Kept meticulous logs & updated client information on a dialy basis

Maintained detailed database with client leads, business coach information, schedules, & data entry across multiple campaigns.

CUSTOMER SERVICE & RECEPTION

Handled a multi-line receptionist position for multiple companies, often as first contant for any customer or client.

Eighteen years experience in customer service, including multiple management positions, both in retail & service industries.

Patron services provided at three higher education libraries, providing research assistance & basic library services.

Provided complaint & dispute resolution for the customer service section of herbal remedies company, often working to bring the situation to a resolution with both customer & company happy with end result.

MANAGEMENT & SUPERVISION

Managed, trained, & recruited survey & telesales team for business coaching telemarketing team. Worked as Call Center Manager tasked with updating of daily reports, scheduling & overseeing campaigns.

Held key supervisory retail position, charged with maintaining crew & schedules, responsible for both opening & closing daily operations, inventory & sales displays.

Employment History

CALL CENTER MANAGER, VIRTUAL ASSISTANT, TELESALES – ActionCoach, Home-based, Canada Division

EXECUTIVE ASSISTANT – Alternative Health & Herbal Remedies, Albany Oregon

LIBRARY ASSISTANT – Oregon State University, Corvallis Oregon; Houston Community College, Houston Texas; University of Saint Thomas, Houston Texas

TELEPHONE OPERATOR/SECRETARY – Rite Response, Houston Texas; Communication Associates, Houston Texas

Education

OREGON STATE UNIVERSITY – CORVALLIS OREGON

Bachelors of Arts, Liberal Arts, Cultural Anthropology, 2008

HOUSTON COMMUNITY COLLEGE – HOUSTON TEXAS

Associate’s Degree in Liberal Arts, 2006

Community Involvement

Committed to community service. Extensive volunteer background including:

• Involvement in Parent Policy Council, representing the Corvallis Head Start program, serving on the budget and hiring committees.

• Also involved in Alief Texas FFA program, working on fund-raising, scholarship committees, and Treasurer.

• Have attended and passed Peer Advocacy training through Oregon State University, with service in the Human Reproduction Lab at the OSU Anthropology Department, and the OSU Orchard Court Student Family Housing by providing and helping those in need with reaching appropriate school, city and county resources.

• Volunteer time also at various local food banks and shelters.