Technical support Engineer

CURRICULUM VITAE

Anand Dhumal

+91-992******* *****.******@*****.***

Objective

To effectively utilize my Networking skills, experience and knowledge-base in a dynamic high-growth organization involved in providing business solutions to organizations, using Information Technology (IT) enabled services as a Strategic Management Resource.

ACADEMIC QUALIFICATION: -

• Diploma in networking and Computer Hardware Engineering from JETKING INSTITUTE OF MUMBAI

SECONDARY QUALIFICATION: -

• Passed Diploma in Industrial Electronics (1999-2002) from P.Dr.V.V.P Institute of technology & engineering, Loni, Maharashtra.

• S.S.C passed.

WORK EXPERIENCE: - More than 6+years

CERTIFICATION: -

1. JETKING CERTIFIED HARDWARE & NETWORKING PROFESSIONAL

• Certified in Computer Hardware

• Certified in windows 2003 Administration

• Certified in Network Administration

WORKING SKILLS: -

• Windows 2000/ Windows 2003 Network implementation, Configuring Group Policies according to departments, administering and maintaining the existing network infrastructure.

• Implementation, Configuration and Administration of Microsoft 2000 Server.

• Maintaining INTEL SERVERS remotely.

• Assembled high end servers.

• Installing and Updating Virus protection software

• Troubleshooting and resolving hardware related problems.

• Doing Preventive Maintenance of the equipments.

• Network Structured Cabling and its maintenance.

• Fitting Racks and mounting all type of mountable equipments

• Documentation and taking Inventory of everything related to IT department

OPERATING SYSTEMS KNOWN: - Dos, Windows-95/98/ME/XP/ Windows 2000 series

APPLICATIONS KNOWN: -

• Microsoft Word

• Microsoft Excel

• Microsoft Power Point

• Microsoft Outlook Express.

Professional Job Experience: -

(I)

Company : Wipro InfoTech, Pune.

Role : Senior Desktop Engineer at Volks Wagen Pvt. Ltd. Chakan.

Duration : 5 rd Aug 2010 to till Date.

Job Profile :

Technical support services for Operating Systems, Application software’s, Messaging and other desktop & Server related services.

Mapping shared drives with required permissions & taking back up of shared folders.

Installing & Managing Encryption security software.

Deploying OS images and Application & Production Software’s through Altris Server.

Installing, configuring and troubleshooting Siemens IP Phones.

Configuring and troubleshooting VPN software (Travel X) and device (PKI card RSA key).

Troubleshooting Outlook related problems.

Managing Print server.

Managing Video Conference Devices, Document reader and Projector.

Good knowledge on desktop hardware Platforms like Dell Desktop and Laptops, HP Desktops.

Deploying enterprise wide Antivirus solution like MacAfee 8.7i Installation and manage.

Using HPSC tool for log the ticket.

Coordinating with service providers (Dell & Ricoh) for troubleshooting of various desktops, Laptop & Ricoh Printers related issues.

Windows 2000/ Windows 2003 Network implementation, Configuring Group Policies according to departments, administering and maintaining the existing network infrastructure.

Active directory installation & User ID creation, set the security polices as per department.

(II) Focus management & consultant: As a representative of Focus management & consultant, working onsite Technical support Engineer.

Current Site Location: Wipro BPO, Pune (Hinjewadi).

I am giving support to Wipro BPO Pune. It is International call center having various applications and software’s and Working from Jan 2007 to Still Now

Job Profile:-

Presently working as Shift In charge (Active L1) at Wipro BPO, PUNE

Giving Technical support to 2000 Computers & 100 Laptops.

Installing and Configuration of OS. Software’s.

Joining the Computers to Domain and Local System Administration.

Installing and configuring of Antivirus and firewall policy at client side.

Handling ghost image (Making / applying ghost images).

Maintenance and troubleshooting of HP Printers

Troubleshooting internet access problems.

Installing and configuration of Microsoft Outlook.

Supporting the client Side Software As., Avaya IP agent, Siebel, Citrix etc.

Data recovery through recovery console and data recovery software.

Maintenance and installation of network printers.

Activities:-

Making weekly and monthly process reports.

Making weekly & monthly audit report of systems.

Design floor charts for location of systems with Host name, IP addresses and Avaya extension.

Implementing policy for Desktop Computers.

A weekly window patches updates.

(III) Organization: - Ockam systems (Jan 2005 – Dec 2007)

Designation: - System Administrator & Technical support engineer

Projects Undertaken for following companies: -

1. K. Raheja Universal Pvt.ltd.

2. AFCO Share Market Pvt ltd

3. Dolat Share market Pvt. Ltd

4. Maya Movies Entertainment.

5. Maya Animation Pvt. Ltd

6. Bhukhanwala Holding Pvt. Ltd.

Responsibilities: -

• Administering, Troubleshooting and Maintaining the existing network infrastructure

• Troubleshooting network problem and rectifying it immediately

• Installation, Configuration and Administration of Windows 2000 server.

• Assuring 99% uptime of the Network to the users

• Doing preventive maintenance of the equipments

• Interacting with customers and vendors

• Developing customer relationship

• Taking Inventory of each and every thing related to IT department

• Being always available and contactable

• Handling more than 150 desktop computers and 20 laptop and 3 server in daily troubleshooting

• Traveling at different sites.

(IV) Organization: - Videocon International Ltd. (Feb 2003 – Jun 2003)

Designation: - Trainee Engineer

Responsibilities: -

• Worked as trainee engineer especially on television sets.

• In this job I have done assembling of different types of TVs model. E.g. SONY, SAMSUNG, LG, VIDEOCON.

• I had also done testing of motherboard of TV sets at different levels.

• In this job I also worked as a quality control inspector level.

• In quality control I had to check TV picture quality & sound quality there are different types of patterned go through.

• I had also working as a supervisor post to some months.

• In supervisor post I had to check maintains records every day.

Personal Information :

NAME : ANAND ARVIND DHUMAL.

Permanent Address : Janki Nivas,

Samarth colony, Loni kurdh,

Tal- Rahata, Dist- Ahmednager.

Temporary Address : C/o, Sudhakar .N. Chavan.

Shivajirao Kadam Nagar.

S/no. 35/10.

Dhankawadi.

Pune.

Contact details : +91-992*******.

E-mail : *****.******@*****.***.

Date of birth : 12th OCT 1981.

Marital status : Married.

Gender : Male.

Nationality : Indian.

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