Supplier Quality Engineer

PATRICIA PHILLIPS

PO Box **

Lexington, TN *****

Cell: 731-***-****

Work: 731-***-****

*********@*****.***

CERTIFICATIONS

ASQ CERTIFIED QUALITY AUDITOR

ASQ CERTIFIED QUALITY IMPROVEMENT ASSOCIATE

QUALIFICATIONS

Quality control

PPAP documentation

Technical documentation

Control plan

Process flow

Customer service

Data compilation/analysis

Policies and procedures development

Staff training

Submission review/approval

QS9000 and TS16949 audits

Proficient in MS Word, Excel, Access, PowerPoint, and Minitab.

PROFESSIONAL EXPERIENCE

American Ordnance

Supplier Quality Engineer 8/2009 to Present

Help suppliers meet and exceed the requirements of AO.

Develop suppliers

Help with the selection of qualified suppliers

Work to enhance suppliers skills

Audit and approve components (paperwork and parts)

Mark IV Automotive/Fluid Routing Solutions 2/2004 to 8/2009

Quality Engineer

Responsible for

Sample submissions to Chrysler, Ford, General Motors, Delphi and Tier II customers (Coupled Products, Cooper Standard, etc).

PPAP documentation. Complete Gage R&Rs, capability studies, dimensional, balloon prints, Control Plan, Process Flow and PFMEA.

Submissions into customer required databases (example: VPP (Ford); Powerway(Chrysler until July 2008); GM SupplyPower

Customer concerns and using Customer systems to answer the concerns

Handle Customer questions concerning the product we are supplying to them

Quality Engineer for the Extrusion Focus Factory

Gathered data for IMDS submission

Created and reviewed Standardized Work Instructions

Viewed and approved supplier PPAPs

Work to ensure all elements of TS16949 are being met

Work with TS16949 auditors during certification/recertification process

Developed Customer Complaint information on shop floor.

Developed PPM, Delivery and Quality rating charts in work cells and extrusion lines.

Deliver Tier I and Toyota rating system training to Quality Engineers and Process Engineers.

Deliver Powerway system training to Quality Engineers and Process Engineers.

Deliver MPACT training to Quality Engineers and Process Engineers.

Quality Engineer 1997 to 12/2003

Responsible for

Samples and first production samples to International customers, Chrysler, and Ford Motor Company.

PPAP paperwork that is sent with these submissions.

Control plans and process flow. Review all paperwork sent to customer.

PPAP submissions for DaimlerChrysler in Powerway. Prepare PSO documentation.

Aftermarket new business.

PCRs and other SQAM paperwork to Toyota.

Deal with Application Engineers, Process Engineers and Product Engineers in all aspects of meeting and exceeding our customers’ expectations.

Corrective actions for customer complaints.

Reviewed and approved vender PPAP submissions.

Member of DaimlerChrysler, Ford, Asia Pacific, and Aftermarket APQP teams.

Previously employed with Mark IV Automotive/Fluid Routing Solutions as Quotations Technician (1996-1997); Samples Technician (1994-1996); Quality Control Technician (1986-1994).

EDUCATION

University of Memphis

Bachelor of Professional Studies with a focus in Organizational Leadership, 2000

Master of Liberal Studies with a focus in Strategic Leadership, in progress

Jackson State Community College, Jackson, TN

Associates of Science, 2002

University of Phoenix

M.A., Education Curriculum and Instruction, with emphasis in English as a Second Language, 2008

Error and Mistake Proof Training (16 hours)

GD&T (8 hours)

Value Stream Mapping Workshop (8 hours)

PFMEA (8 hours)

Advanced PFMEA (8 hours)

Certified Quality Engineer Refresher Course (27 hours)

Six Sigma Champion (6 hours)

PowerPoint (14 hours)

Access (14 hours)

PPAP 4th Edition (8 hours)

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