Customer Service Manager

Daniel Nelson

***** **** *** ****

Miami Lakes Fl, 33014

(954) 687– 4366

*********@*****.***

Objective: To maintain a career with a proven industry leader.

Qualifications: Strong organizational and leadership skills. Fast paced, detailed, hands on. Highly motivated, team player and customer orientated. Computer literate via use of MS Excel, Word, Micros, Tangent and Quest. Knowledgeable in Warehouse Operations, such as, Purchasing and Distribution, Inventory Control, Employee Safety Training (Serv-Safe Certified), Payroll Maintenance, and Fleet Maintenance (CDL Class B). Knowledgeable in all warehouse equipment such as, Forklift, Pallet Jack (Electrical and Manuel) etc. Bilingual – English/Spanish.

Experience:

10/2010-01/2012 Areas USA / Miami International Airport

Multi-Unit Manager

Accountable for the overall operation of several terminal outlets including, Hiring, Scheduling of 25 associates. Customer Service Training, Up-sales Training, Performance Action Plans. Bi-yearly and Yearly Associate’s Evaluations, Sale’s Projections, Revenue Building Projects. Food Cost Analysis, Product/Equipment Ordering, Ensures physical atmosphere and cleanliness of restaurant side-stations monitoring of all current bi-weekly inventories (liquor, beer, wine, food, etc.)

2/2010-10/2010 Areas USA. Pompano Beach Plaza

Multi- Unit QSR and Plaza Operations Manager

(Closed for re-construction – transferred to MIA)

General Plaza Operations include, Facility Maintenance, Multi-unit Food Locations, and Uphold Brand standards as to brand specifications. Hire and terminate according to SOP. Supervision of 43 Associates, Direct Customer Service and Safety Training. Associates Quarterly and Yearly Evaluations. Bi-weekly and Monthly Inventory. Food Cost Analysis, Mid-month and Month end Profits and Lost (P & L) Report.

8/2007-6/2009: Boston Culinary Group (BCG) / NFS Broward Inc

Concessions Manager

Liable for overall planning, direction and control of Concessions Department Operations, Supervision of 3 to 34 employees (based on event necessity). Employee Monthly and Yearly Performance Evaluations. Hire & Terminate as per policy. Provide guidance and motivation, training, scheduling of all concession employees. Submission of weekly payroll.

Purchasing of all concessions food and Equipment. Food cost analysis. Sustain Inventory Control and Product Rotation, Equipment Maintenance, Customer Service: with Direct Customer Contact. Develop team members to Work with Client in determining their best concession needs. Equipment Schedule and Placement. Unit sanitation. Cash deposits, and month end Goods out of Stock (GOS) Reports.

5/2003-8/2007: Operations Manager (BCG) Orange Bowl Stadium

Achieve various operating and financial goals maintain effective customer rapport and mutually beneficial business relationships with clients. Interaction with the client and client's customers Purchasing and coordinating, receiving schedules, Making strategic decisions, executing, and delivering on, those decisions. Hiring and termination of associates. Supervision of 12 to 700 associates, oversee operational procedures as it relates to food distribution, product rotation, included also product cost analysis, inventory control, associate monthly and yearly evaluations. Duties also contain safety training, communicate vision and develop associates to their full potential. Calculate Payroll, associate weekly schedules. Corporate Bi-weekly and Monthly P & L reports.

12/2001- 4/2003 Plant Asst Manger (Warehouse Operations Manager)

(Country Fresh Kuts of Orlando)

Assist production Manager with all operations of plant production, scheduling of incoming product. Receiving and inspection of all inbound deliveries insuring proper rotation and temperatures of all items for consumption. Staging, routing and distribution of manufactured goods via company trucks and or private truck line. This to include removal of cancelled accounts, addition of new accounts, and timed stops. Managed inventories and production par levels (daily). Scheduling, training and supervision of warehouse all employees (10) and night shift cleaning staff (8). Monthly and yearly staff evaluation Fleet maintenance of all trucks and pm schedules of all equipment i.e. Forklifts electric pallet jacks ect.

3/2000 - 12/2001 Operations Manager

(Gooding’s Hospitality Baseball City Stadium)

Overall planning, direction and control of Stadium food and beverage. Achieve various operational and financial goals. Increase revenue and operating profit contributions by implementing and building service. Customer Service Training, I provide guidance and motivation. Ensure that all employees demonstrate up beat hospitality. Ensures the neatness, cleanliness and safety of all banquet areas. Supervision of all catering events, including team meals. Opening and closing inventories of all POS. Hiring and supervision of all non-profit groups/personnel (98) and (10 hourly employees. Oversee all money room operations. Including all cash drops. Liaison to stadium operations and home team (Kansas City Royals). Responsibilities also included, but were not limited to equipment maintenance, stand sanitation, inventory control. And Weekly financial reports. (Transferred to Vending Department).

Gooding’s Vending

(Warehouse Route Driver Manager)

(After baseball, responsibilities shifted to, vending)

Accountable for machine maintenance, new account unit installations assuring product Quality and availability, daily cash collections. Vehicle fleet maintenance. Routing all trucks (5). Including new accounts and timed deliveries Scheduling drivers (5) and warehouse staff (3).

Education: High School, 1979 - Chester, New York

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