Customer Service Marketing

J. EDUARDO ZAMBRANO

*** ***** ***. **********, ** (603)-

***-**** **********@*****.***

MARKETING / CUSTOMER SERVICE / INTERNATIONAL BUSINESS

Offer a Master's degree in Business Administration with concentration in

marketing, diverse experience, and an international background both in

education and in experience working with companies in the marketing,

management and international departments. Cross functional background

includes: customer service, creating relationships with media, developing

and implementing marketing plans, and event planning and execution. Recent

experience and skills in the following areas:

. Consumer behavior

. Corporate communications

. Marketing strategies

. Relationships selling strategies

. Responsible corporate leadership

. Social Media implementation & Advertising

.

EDUCATION

Masters of Science in Marketing

December 2012

Southern New Hampshire University

Manchester, NH

. Currently enrolled

MBA with concentration in Marketing

September 2011

Southern New Hampshire University

Manchester, NH

. GPA 3.64

Bachelors in International Business and Economics with concentration in

Marketing May

2007

Universidad ICESI

Santiago de Cali, Colombia

. GPA 3.75

. Honor student

TECHNICAL SKILLS AND PUBLICATIONS

. Language: Multilingual: Fluent in English, Spanish and Intermediate

Portuguese.

. Computer: Strong computer skills including InDesign, MS Office,

Advanced PowerPoint, advanced Excel, EasyReg, Saint, SPSS and Monsoon.

. Publications: "El cintur n de Fuego y otras Cr nicas Cale as",

Universidad ICESI, Cali, Colombia 2010.

This chronicle was selected for publication.

EXPERIENCE

Marketing - Customer Service - Management

Social Media/Marketing Internship

2012

All Nutrient & Sukesha

Manchester, NH

. Develop and manage online marketing campaigns for All-Nutrient &

Sukesha, effectively driving brand awareness, engagement and traffic

to social media pages.

. Achieve a strong, visible social media presence and develop concepts

with viral potential. Continuously monitor online public relations and

ensure the success of client programs.

. Assess social media marketing strategies to determine rate of return.

Identify and tap into new channels to optimize ROI and fuel revenue

growth.

Teller/Customer Service

2012

Triangle Credit Union

Manchester, NH

. Accurate handling of money with large volume of transactions.

. Promoting products and services to meet or exceed branch and

company objectives; cross-selling products and services.

. Working collaboratively with all internal members to resolve all

member inquiries in a timely and efficient manner.

Administrative Assistant

2010 - 2011

Montezuma Drywall

Manchester, NH

. Created and maintained customers and employees database for easy

access to their information.

. Managed administrative support services, such customer service,

payroll and marketing plan development.

. Supervised the business while the manager was out of the office;

thirty employees and several clients.

Internship in the marketing and planning areas,

2006-2007

Defensor a Del Contribuyente y Usuario Aduanero, DIAN

Cali, Colombia

. Increased walk-in, phone, and website traffic by 15% from the year of

2006 to 2007.

. Established strong relationships with local media (print and

television) and negotiated deals to publish and broadcast information

about organization.

. Created successful advertisement campaign for various media outlets

including: print, virtual magazines, and newspapers.

U.S. resident. Available for travel and domestic relocation.

Contact this candidate