Customer Service Medical

LaTanya Gentry

*** ********** **** ***** *********, Tennessee 37211 414-***-**** **************@*****.***

OBJECTIVE STATEMENT

Seeking a position where my customer service and management experience can be utilized to enhance an established company’s profits. A position with a company offering opportunity for advancement to upper level management based on personal production, accomplishments and skill.

AREAS OF EXPERTISE

Insurance Verification

Medicare, Medicaid Guidelines

Medical Terminology and DME Guidelines

Order Fulfillment Customer Satisfaction Enhancement

Front-End Supervision

Sales & Margin Improvement

Complaint Handling & Resolution

Customer Service Management Teambuilding & Training

Cost-Reduction Strategies

Retail Operations Management

Medical ICD-9 and HCPC Codes

PROFESSONAL EXPERIENCE

Insurance Specialist

American HomePatient August 2010-Present Nashville, TN

• Verify insurance benefits with insurance companies

• Data entry of durable medical equipment

• Obtaining necessary documents to bill Medicare

Medical Claims Representative II

Wisconsin Physician Services April 2000-July 2009 Milwaukee, WI

• Processed medical claims with 99% accuracy

• Entrusted with the most complex customer service issues as a result of exceptional ability to promptly resolve concerns and satisfy customers

• Outstanding customer service awards

Clinic Radiology Analyst

Saint Josephs Hospital October 1997-April 2000 Milwaukee, WI

• Data entry 100% accuracy of radiology exams

• Duties include dealing with difficult customer service issues

EDUCATION

Tennessee State University Graduate May 1992

Bachelors of Science Healthcare Administration with

Minors in Sociology & Business

Strayer University Student June 2012

Masters in Health Services

ACTIVITIES/INTERESTS

Volunteer

Sojourn Truth House for abused women 8 years

Racketball, aerobics, watching movies

Available for Full Time Employment ● Able to relocate & Travel Minimally

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