Jbalbuza resume

Joseph Balbuza

**** *** ***** **. 954-***-**** (H)

Hollywood, Fl 33021 954-***-**** (M)

www.Linkedin.com/in/jbalbuza ********@*******.*** (E)

Executive Summary

Knowledgeable, trusted, and detailed Information Technology Professional excelling in Project Management, Infrastructure Development, Operational, and Maintenance experience all within a 7X24 environment. Experienced in multi-platform environments over a cross section of private and public companies with IT team management of both internal employees and independent consultants. Developed and implemented processes improvements, documentation, and accomplished numerous large scale projects; while mentoring and growing junior IT professionals. Full lifecycle Disaster Recovery experience spanning Business Impact Analysis (BIA), Risk Analysis and offsite testing for domestic and international companies. A unique blend of technical experience, coupled with a strong business acumen and leadership qualities useful to any company or market sector.

• 10+ years in Operations Management • IT Audit and Risk Assessment

• 10+ years in Help Desk Management • Strong Vendor Management

• 10+ years in Disaster Recovery • Contract Negotiation 4M +

• Collocation Selection and Migration • Classroom Training

• Data Center Relocations • ITIL Certified

• Certified Business Continuity Planner (CBCP) #4345 • IT Methodologies: Change Control ,SLA, SOX, SAS70, Security Policies

Professional Experience

Citrix Systems Inc Software Integrator Ft Lauderdale, Fl 2008 – 2009

Business Continuity Program Manager

Facilitated all aspects of the disaster recovery functions for the IT department, as well as the business continuity roles for corporate and global office locations.

• Coordinated and conducted quarterly off site disaster recovery tests at an offsite HP facility which generated documented procedural changes in the IT infrastructure.

• Implemented global emergency notification system allowing immediate notification of management to any crisis situation.

Associated Grocers of Florida Wholesale Warehouse Distributor Pompano, Fl 2005 – 2008

Director IT Services

Fostered an up-leveling of an IT organization, from mid-tier to large-scale operations environment while migrating from a legacy system to a Great Plains custom application. Management of all technical aspects of IT production and development infrastructure with a staff of 12 including: Network/Server Engineers, Operations, Telcom, Helpdesk, and Data Entry. Introduced Change Control, Helpdesk, SLA, Outage Windows and Process Documentation methodologies

• Research and selection of a co-location IT Operations facility ensuring 99.9% uptime.

• Relocation of data center and IT department to a new facility while incurring zero downtime.

• Technical implementation of a Warehouse Management System increasing productivity by 98%.

• IT Vendor negotiations instituting savings of 150K in the last year.

• Disaster Recovery documentation in preparation for IT system failures.

Auxis, Inc. IT Solution Provider Miami, FL 2003 – 2005

Manager of Managed Services

Implemented a ITIL (Information Technology Infrastructure Library) based Managed Services organization, providing SOX based delivery of global IT environments; while migrating from a legacy system into an Oracle based custom application.

• Management of data centers and other technical infrastructure in Asia, North, and South America.

• Directed infrastructure teams including Unix/Windows Systems, Network, Operations, Telcom/WAN.

• Coordination of all logistical aspects of company move including systems, network, and communications while achieving zero downtime.

• Migration of production systems to a SAS70 compliant collocation facility while achieving 100% uptime.

• Disaster Recovery documentation in preparation for IT system failures.

Unicity Network Multilevel Marketing Distributor Boca Raton, Fl 2003

Business Continuity Contract Consultant

Authored a BIA showing key department vulnerabilities and possible action items to mitigate potential loss. The Information Technology department sanctioned this study to ensure the interaction between business entities in the event of a disaster, during company expansion into further worldwide markets.

• Domestic and international travel in the evaluation of worldwide offices, distribution centers, and 3rd party vendors.

• Created a custom survey questionnaire designed to stimulate and promote discussion during one-on-one interviews with all departments in the company. This custom format allowed understanding and respect throughout all nationalities involved.

• Documented critical IT related functions and help establish procedures to mitigate any IT related disaster giving executive management the ability to properly plan the globalization of IT department.

• Developed and executed project plans to mitigate issues uncovered in the BIA preparing the IT department and business units for all possible emergencies.

ChoicePoint Internet - based Data Mining Boca Raton, Fl 2002 - 2003

Service Line Manager

Managed Helpdesk Technicians, Desktop Technicians, and System Communication Technicians throughout a 400+ user multi location environment. Redefined Help Desk and PC Technician customer service structure by implementation of a dispatch process for technicians, constructed a parts room, physical and electronic inventory control, overhaul of Software Library, and revision of the on-call process.

• These changes improved efficiency by 100% for desktop and increased first call resolution to an average of 42%.

• Developed and tracked separate service level agreements SLA's for internal departments and external customers allowing executive management the ability to make changes to existing policies where needed.

• Authored a Business Impact Analysis (BIA).

ANC Rental Alamo National Car Rental Ft Lauderdale, Fl 2000 - 2002

Operations Manager/ Disaster Recovery Coordinator

Directed 15 Perot consultants as they perform operational functions in a 7x24 environment while managing all environmental aspects of a 17,000 sq. ft data center including network, electrical, AC, fire suppression. Coordinated several Disaster Contingency Teams for offsite system testing of data center disaster recovery at several SunGard sites

• Planned and maintained the IT Contingency Plan to include scripted recovery for Windows and Unix environment allowing non-technical staff to restore if needed.

• Created detailed Disaster Recovery Manual and Executive Management Summary after the coordination of successful offsite disaster tests giving management the ability to easily execute plan when a disaster struck.

Rexall Sundown Pharmaceutical Healthcare Manufacture Boca Raton, Fl 1998 - 2000

Operations Supervisor

Managed all computer room operational functions in a 7x24 environment. Supervised Unix administrator, Progress DBA, PC Technicians, Help Desk Operators and Systems Operators. Implemented HP Omniback in a heterogeneous environment of Unix and NT while creating and maintaining the IT Contingency Plan. Disaster Recovery specialist for the IT department coordinating several offsite disaster tests at SunGard facilities.

• Implemented Help Desk and PC Technician customer service structure increasing call time to resolution by 153%.

• Design new data center and implemented IT Department move without downtime to systems or departments.

Prior to 1998:

Onyx Insurance Group, Minolta Business Systems, Post Buckley Schuh & Jernigan, Wolper Ross Ingham and Mount Sinai Medical Center; details available upon request.

Education / Professional Development

Coursework (BS), FAU, Palm Beach, Fl

Associates in Arts (AA) , Broward Community College, Hollywood, Fl

Red Hat RHCE Certification Prep, New Horizons

Project Management Professional (PMP) Certification Prep, New Horizons

ITIL Certification, ITSM Academy

Certified Business Continuity Planner (CBCP), DRII

HP UNIX Administrator, HP

Symantec Netbackup & Backup Exec, Symantec

Technologies

HP UNIX, DG UNIX, Redhat Linux, Windows, IBM Mainframe, Active Directory, Windows Server 2003, Sharepoint, Group Policy, IT Security Policies, Exchange, SQL, Terminal Services, Citrix, VMware, Symantec: Netbackup & Backupexec, HP Omniback, Oracle, Progress, Great Plains, EDI, Avaya, Metro E, Strohl LDRPS, BIA, Cisco, Symbol RF devices, Helpdesk software: Remedy, Magic, Heat, Track-IT

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