Customer Service Warehouse

Glenn Brown

Home 972-***-**** *** Spice St

Cellular 972-***-**** Desoto, TX 75115

***********@*****.***

Summary Professional with experience in organizational development, leadership training and communications. More than 10 years in managerial and leadership roles in a warehouse/distribution environment. Experience includes analysis, organization, planning and consensus building abilities with effective problem resolution, negotiation, and relationship management skills.

Experience Warehouse Supervisor, N Glantz & Son LLC. Dallas, TX

February2011 to July2011

Managed shipping and receiving including warehousing and inventory control. Managed warehouse and fleet operations. Ensured efficient operation for receiving, stock allocations, inventory controls, order picking and packing, and all aspects of shipping and delivering customer orders on a timely and cost effective basis. Coordinated commercial carriers for movement of goods. Processed all freight claims for the warehouse. Maintained records on damaged goods and returns. Accurately prepared bills of lading, transportation requests, and movement control documents. Performed daily cycle counts and researched all inventory discrepancies. Dispatched loads, supervised drivers, set up truck routes, prepared shipping manifests, and handled customer inquiries and complaints.

• While I was employed here, I led the company in its best inventory since 2006.

Distribution/Warehouse Supervisor, BioLab, Inc. Hutchins, TX

February2005 to December2008

Assigned and prioritized daily responsibilities of warehouse personnel to ensure operations and overall company directives are met. Ensured product was pulled, packaged and loaded in an efficient, accurate and safe manner. Supervised receiving, shipping, loading, unloading, inventory and storage. Ensured Safety guidelines were met and adhered to and provided certification in HAZMAT, forklift and electric pallet jack operations. Coordinated shipment with outside carriers, including setting appointments, preparing bills of ladings and shipping manifests. Coordinated machinery maintenance schedules and building facilities repairs. Promoted safety awareness and a professional working environment. Responsible for schedules, meeting deadlines, budgets, and producing quality work. Completed physical inventories and cycle audits. Anticipated and ordered all shipping and production supplies.

• Restructured warehouse picking locations and reserved slots to increase productivity by 20%.

Distribution/Warehouse Supervisor, Glazers Wholesale Drug Co. Farmers Branch, TX

May2004 to February2005

Set work schedules, train staff and prepare status reports. Ensured product was pulled, packaged and loaded in an efficient, accurate and safe manner. Supervised a warehouse team involved in lifting, transporting, storing and loading of product using conveyors systems, forklifts and hand operated dollies. Experienced in management, personnel development, performance evaluation, and team development. Generated successful training plans and wrote performance reviews.

• Reduced repetitive stress syndrome

Warehouse/Production Lead, Home Interiors & Gifts. Carrollton, TX

August2002 to May2004

Assisted in scheduling and assigning work in the product selection area. Timely and accurately processed orders. Assisted with problems as they arose, notifying appropriate staff of problem orders and missing product. Counseled of employees and ensuring production standards are met. Experienced in high-volume picking, packing, and shipping operations. Provided successful training plans. Solved problems in a professional and concerned manner.

• My picking area went 3 straight months with no errors. Best for the year.

Warehouse/Home Delivery Supervisor, Best Buy. Dallas, TX

June1999 to April2002

Supervised routing and dispatch of delivery teams. Supervised city and line haul truck drivers. Supervised activities involving order selecting, receiving, stocking, shipping and preparing shipping documents. Prepared and distributed daily and monthly reports, including DOT reports. Ensured compliance with DOT regulations. Provided customer service to consumers, stores and other company departments. Skilled in customer and employee communications. Prepare shipping manifests, and handled customer inquiries and complaints. Conducted safety meetings. Operated forklifts, clamp trucks, and electric pallet jacks. Motivated others in the achievement of individual and organizational goals.

• Safety Coordinator for the warehouse department. No recordable accidents.

Education Associate of Science, Business Administration, Navarro College, Waxahachie, TX

December, 2011

Member of Phi Theta Kappa Honor Society. Graduated with academic honors.

Navarro College, Waxahachie, TX

December, 2011

Certificate in Level I and II Supervisory.

Richland College, Dallas, TX

February, 1999

Information Technology Specialist Training Certificate

Skills • Haz Mat Regulations/OSHA

• Inventory Control

• Facilities and Equipment Control

• Distribution/Warehousing Operations

• Customer Relations

• Supervision/Leadership

• Problem Resolution

• Safety Awareness/Training

• Documentation and Reporting

• Process Improvements

• Written and Verbal Communication

• Microsoft Office and Internet

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