LAURA D. BROWN
Portland, Oregon 97210
*****.*.*****@**********.***
SKILLS AND QUALIFICATIONS
• General office experience
• Word processing and transcription experience
• Insurance and real estate industry background
• Proficient in Word, Excel, PowerPoint, Access, Outlook, and Adobe 9
• Superior multi-tasking, communication and organizational skills
• Commissioned Oregon Notary
WORK EXPERIENCE
Wells Fargo Bank 12/2010-Present Portland, Oregon
Lockbox Operations Data Processing Clerk 1
• Data entry of invoice data and check dollar amounts maintaining established productivity and quality standards.
• Verifying data on payments and accompanying supplemental documents
• Scanning of checks, invoices, and supplemental documents
• Mailroom support including dispatch, logging, mail sorting, and processing
• Assisting in other departments and performing other duties as assigned.
CB Richard Ellis 2/1998-6/2010 Portland, Oregon
Administrative Word Processor
• Provided word processing and data entry support for the office
• Proofread and edited prepared material
• Maintained the library of legal documents for the office
• Created, maintained and updated broker database in Access
• Produced monthly office calendar, seating chart, and office rosters
• Processed office outgoing mail
• Provided relief reception coverage
• Scanned documents and maintained correspondence files
• Transcribed and distributed meeting minutes for Project Manager
McFall Insurance Agency 12/1997-1/1998 Portland, Oregon
Policy Typist
• Typed, proofed, copied and assembled commercial insurance policies
• Provided general office support
U.S. District Court 7/1996-11/1996 Portland, Oregon
Probation Clerk
• Formatted, typed, and edited presentence and violation reports
• Prepared petitions, orders of supervision, and processed warrants
• Prepared monthly case management report for probation officers
Standard Insurance 9/1994-6/1996 Portland, Oregon
Business Communications Technician
• Created and revised documents from transcription and hard copy
• Performed proofing and editing to achieve performance standards
• Prioritized work to meet internal customer needs
• Produced mass mailings and special projects
EDUCATION
Golden Gate University 1987-1993 San Francisco, California
Public Administration Studies
Heald Business College 2002 Portland, Oregon
Intro to Software Applications
Essential Language Skills