customer service, collections, team player, bilingual

OBJECTIVE

Seeking an entry-level position with the opportunity for growth within the company

HIGHLIGHTS OF QUALIFICATIONS

Bilingual: fluent in written and verbal Spanish communications

Creative problem solving techniques

Calm, confident and composed in tense situations

Detail oriented with a strong work ethic

Excellent attendance, adhere to work schedule

Expertise in anticipating and responding to customer needs

Dependable, hardworking, efficient, and highly reliable

Mange correspondence and phone systems with proficiency

SKILLS AND ABILITIES

• Computer Literate

• Basic Office Skills

• Bank Deposits

• Collections

• Organizational Skills

• Telephone Etiquette

• Customer Service

• Typing

• Time Management

WORK EXPERIENCE

Customer Service

Issue receipts, refunds, credits, or change due to customers. Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Check to ensure that appropriate changes were made to resolve customers' problems. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Determine charges for services requested, collect deposits or payments, or arrange for billing. Solicit sale of new or additional services or products. Receive payments and post amounts paid to customer accounts. Locate and monitor overdue accounts, using computers and a variety of automated systems. Record information about financial status of customers and status of collection efforts. Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment. Advise customers of necessary actions and strategies for debt repayment. Persuade customers to pay amounts due on credit accounts. Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers. Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.

Collections

Receive payments and post amounts paid to customer accounts. Locate and monitor overdue accounts, using computers and a variety of automated systems. Record information about financial status of customers and status of collection efforts. Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment. Advise customers of necessary actions and strategies for debt repayment. Persuade customers to pay amounts due on credit accounts. Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers. Arrange for debt repayment or establish repayment schedules, based on customers' financial situations. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

WORK HISTORY

Assistant Manager RAC Acceptance Albuquerque NM

Customer Service T-Mobile Albuquerque NM

Retention Specialist Sprint Rio Rancho NM

Collection Rep 3 Citi-Group Albuquerque NM

EDUCATION

McFarland High School – High School Diploma McFarland, CA

References Available Upon Request

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