Customer Service Quality Control

RYAN L KING *********@*****.*** 704-***-****

WORK HISTORY

Asset Acceptance: Supervisor: Lonnie Mclawyer PHONE: 586-***-****

ADDRESSS: 28405 VanDyke; Warren, MI, 48093 Start: 9/2012 - Present

Responsibilities:

- Collections Rep

Sara Lee Bakery Supervisor: Scott Johnston PHONE: 801-***-****

ADDRESS: 3475 South 300 West; Salt Lake City, UT 84115

Responsibilities:

- Mix dough ingredients down to the oz.

- Time dough mixing with factory production logs

- Coordinate with 2nd phase mixer on pace and quality

Texas Roadhouse Supervisor: Richard Easterly PHONE: 801-***-****

ADDRESS: 5418 S. 1900 West; Taylorsville, UT 84129 Start: 07/2010 End: 01/2012

Responsibilities:

- Front of House Shift Manager

- Create team sheets

- Monitor and oversee the running side work for all servers

- Create daily sales goals + Design and implement methods for achieving goals

- Monitor inventory

- Customer care

- Employee conflict resolution

- Create Weekly schedules

- Drive corporate initiatives

- Interview for new hires

- Training Material development and implementation

Sam’s Club Murray Supervisor: Dustin Wilmore PHONE: 801-***-****

ADDRESS: 6525 South State St; Murray, UT 84107 START: 12/2009 END: 03/2010

Responsibilities

- Schedule Sales Drives

- Coordinate with business owners

- Develop advertisements

- Cost comparisons

- Defining Market groups

- Developing action plans for specific client demographics

- Customer service

Garage Door Repair: Supervisor: Allen Evans PHONE: 980-***-****

ADDRESS: 2130 Clear Brook Ave; Kannapolis, NC 28083 START: 11/2008 END: 09/2009

Responsibilities:

- Job Scheduling

- Invoicing & Collecting

- Pricing- developing job bids

- Quality control- product management and screening

- Install new/Repair old products

- On site problem solving

- Loading Dock work- sending and receiving

- Box truck delivery

Kings Mill Builders: Supervisor: Maurice King PHONE: (704) 787- 3630

ADDRESS: Edgewood Ave; Concord, NC 28025 START: 07/2002 END: 11/2008

Responsibilities:

- Work Scheduling: Coordinating with contractors and various trades also

- Material pricing- job bidding

- Invoicing & Collecting

- On site problem solving

- Quality control

- Loading Dock work- sending and receiving

- Box truck delivery

EDUCATION

Bachelor of Practical Ministry, BA

FIRE School of Ministry, Concord, NC

August 2002 – May 2005

Columbus East High School, Columbus, IN

Class of 2002

EXPERIENCE

Instructor, Holy Creativity, FIRE School of Ministry

- Development of class syllabus and course curriculum

- Topic specific lecturing

- Facilitated students’ group assignments

- Think tanks and study sessions.

Team Leader; BBB Youth Ministry FIRE School of Ministry

- Help individual and team conceptualization specific to group function

- Develop implementation policies

- Consultant/mentor 5+ organizations functioning under the BBB Team.

- Connect teams with resources,

Humanitarian Trip: Accra, Ghana West Africa (Aug 2000) Organization: Alone

Humanitarian Trip: Thailand: Various Locations (July- Aug 2001) Organization: Teen Mania

Personal Responsibilities:

- Team Leader

- Their safety and opportunity to participate

- Daily briefing and debriefing

- Liaison for complaints and concerns

- Conflict Resolution

- Speaking at school seminars / Community Panel Discussion

- Working with Thai personnel to ensure complete realization of objectives

- Teaching English Classes

Humanitarian Trip: New Orleans, LA (Dec- Jan 2001-02) Organization: Teen Mania

Personal Responsibilities:

- Team Leader

- Worked as Larger team think tank coordinator

- Daily activities planning

#Humanitarian Trip: Thailand: Various Locations (Nov 2002) Organization: FIRE School

Personal Responsibilities:

- Speaking at school seminars

- Work with Thai personnel to ensure complete realization of objectives

- Teaching English Classes

- Community Panel Discussion

- Orphan Care

Humanitarian Trip: Oradea, Romania (July 2003) Organization: Teen Mania

Personal Responsibilities:

- Assisting government workers with Orphan care

- Team Leader

- Worked as Larger team think tank coordinator

- Daily activities planning

Humanitarian Trip: Ede, Holland & Swansea, Wales (Nov - Dec 2003) Organization: FIRE

Personal Responsibilities:

- Seminar speaking

- Counseling with at risk youth

Humanitarian Trip: Karlsruhe, Germany & Milano, Italy (Oct-Dec 2006) Organization: Slaves to Sons

Personal Responsibilities:

- Coordinating with Locals concerning: Housing, Meeting times/locations, Transportation

- Preparing Brochures

- Developing group specific presentations

- Presenting operation

- Developing contacts

- College group awareness meetings/Town information meetings/Youth seminars

- Government policy research

William Coleman: 704-***-****

Years Known: 7

Thomas Campbell Stevens: 314-***-****

Years Know: 10

Christy Hamlin: 248-***-****

Years Known: 8

Robert Gladstone: 704-***-****

Years Known: 9

Mario Alejandre: 801-***-****

Years Known: 4

Matt Owens: 702-***-****

Years Known: 3

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