Customer Service High School
Resume:
Charles J. Pappas
Los Angeles, CA 90046
Phone: 702-***-**** ***********@********.***
Professional Summary
Resourceful, highly organized, and accomplished candidate with extensive customer service experience. Unique ability to multi-task while maintaining primary focus on priority assignments. Perform an array of duties related to the food service industry. Established reputation for exceptional service. Fast learner with the proven ability to hit the ground running and deliver results quickly. Reputation for displaying professionalism and high levels of integrity.
Technical Skills
Windows operating systems, (Microsoft Word, PowerPoint, Excel, Outlook), Access, Type 55 WPM, Purchasing,
Written Communication, Internet Research, Computer and data entry skills.
Professional Experience
Key Club – Los Angeles, California
Bar Attendant/Server Attendant/Box Office
October 2011 – February 2012
Providing VIP Services with outstanding customer service for guests. Coordinated and expedited during peak business periods to accelerate service. Kept working area clean and organized. Created well-built relationships with the customers, staff members,
guests and team organizers.
Palms Casino & Resort - Las Vegas, Nevada
Lifeguard/Pool Attendant/Food Runner
March 2010 – October 2010
Responsible to monitor the pool and recreation area for the safety of participants. Performing first aid techniques in rescues. Implement rules and regulations in order to avoid accidents. Working with food & beverage with customer service inquiries including food runner. Providing VIP Reception Services with outstanding customer service for guests.
Intertech - Las Vegas, Nevada
Computer Technician
March 2009 – February 2010
Diagnosed and repaired hardware problems. Completely built computers, troubleshot technical problems, and installed software applications. Networked large computer systems throughout various convention centers and hotels in Las Vegas.
Encore Production - Las Vegas, Nevada
Shipping & Receiving Supervisor/ Business Center
June 2008 – January 2009
Responsible for overseeing shipping and distribution of packages throughout the company. Maintained distribution of logs and reports for scheduling deliveries. Worked with clients on the convention floor with inquiries, which include, assisting with creations of signs, special request and all clients convention events request. Assist in the business customer service center with computer request and copies of event details.
Loews Lake Las Vegas Resort & Spa - Las Vegas, Nevada
Café Tajine/Server/Attendant
December 2007 – April 2008
Delegated with giving dining service in the hotel three meal restaurant. Created well-built relationships with the customers, staff members, guests and team organizers. Outstanding client understanding and commended for developing hotel ambience.
Loews Lake Las Vegas Resort & Spa - Las Vegas, Nevada
Valet/Life Guard/Pool Attendant (Seasonal)
Banquet Server (on call)
April 2007 – December 2007
Providing on-site parking in Valet services for special events and high occupancy. Responsible for overseeing the safety of hotel guests in pool and recreation area. Interacting with guests in the recreational retail shop and assisting in food & beverage service when needed. Setting and serving for special events for large parties at the pool. Served guests as a Banquet Server at different ceremonies and events in banquets. Looked after the tables and attended to all the guests promptly.
Hyatt Regency Lake Las Vegas Casino, Resort & Spa - Las Vegas, Nevada
Café Tajine/Server/Attendant
December 2006 – April 2007
Delegated with giving dining service in the hotel three meal restaurant. Created well-built relationships with the customers, staff members, guests and team organizers. Outstanding client understanding and commended for developing hotel ambience.
Hyatt Regency Lake Las Vegas Casino, Resort & Spa - Las Vegas, Nevada
Life Guard/Pool Attendant (Seasonal)
Banquet Server (on call)
April 2006 – December 2006
Responsible for overseeing the safety of hotel guests in the pool and recreation area. Helping guests in the recreational retail shop with purchases. Setting and serving for special events for large parties at the pool. Served guests of various ethnicities in different ceremonies at the banquet hall. Looked after the tables and attended to all the guests promptly. Attended all the training programs arranged for the banquet servers by the hotel management.
Education/Training
High School Diploma- Foothill High School, Henderson, NV - 2008
Successful Completion Lifeguard Rescue Certification Course - 2006, 2010
CPR and First Aid Certification Course - 2006, 2010
Ivana Chubbuck Studio – 2010 - Present
References
Available upon request
Contact this candidate