Customer Service Representative/Data Entry
Resume:
Sayonara Joanna Jeanty
Rex, GA 30273
********@***.***
QUALIFICATIONS & SKILLS
Medical Records, Ethics
Medisoft
Computerized Billing
Computerized Scheduling
Office Administration
Microsoft
EDUCATION
MedTech Institute
Major: Billing Specialist
NCICS-Certification Pending
Morrow, GA
2010-2011
PROFESSIONAL EXPERIENCE
Office Manager
Georgia LifeWorks
2011-Curent
Prepare, update, audit, and organized clients charts
Schedule and confirm appointments
Collect payments and issue promise to pay notices
Perform Drug Testing
Resolve customer complaints in a timely and professional manner
Answer phones in a timely manner and transfer to the appropriate department
Responsible for accurate typing and data entry
Handle general office duties as assigned
Customer Service Representative II
Cooper Controls
2006-2010
Responded to internal and external customers inquiries
Entered customer orders into order processing system
Exercised judgment in using guidelines established in policies and procedures to make decisions on service issues
Resolved problems in invoicing, shortages, and errors in entering orders
Monitored special or key accounts
Worked closely with tech support team to ensure customer satisfaction
Provided timely responses to various e-mail inbox inquiries
Worked with manufacturing to expedite orders
Developed a training program to facilitate the instruction of sales agents and employees
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