Customer Service Specialist
Resume:
Eboni K. Butler
Las Vegas, NV,
89108
*********@*****.***
Objective
Seeking an entry level and or a technical-level position, in which
I will be able to apply my resources in basic computer concepts, customer service, data entry, and or administrative assistance.
Qualifications
I have essential knowledge of Microsoft Works/Word and Excel. I retain a minimum typing speed of 60-65 WPM with 98% accuracy, and alpha numeric/data entry scores at 19,000 kph. I am an aggressive working individual, obtaining accredited experience in customer service, data entry, direct sales, administrative assistance, and the comprehension and collaboration of PCs.
Education
Computer Education Institute
2002-2003
PC Technician
Henderson, NV
Antelope Valley High School
1997-1998
General Education
Lancaster, CA
Relevant Experience
Member Care Representative Life Extension
10/08-11/11
Represent the essence of our supplement company, which is a global
authority on health, wellness and nutrition; as well as a provider
of scientific information on anti-aging therapies.
Assist member care customers with product information, order placing
via intranet iLed systems, processing various MOP such as credit card/debit card payments, and E-Check; as well as providing shipping and tracking information via UPS for orders placed.
Equipment Specialist Representative
Sprint/Nextel Partners-10/07-09/08
Provide dedicated customer service to Sprint/Nextel customers within
the Service and Repair Department for various products/ equipment to
utilize wireless services.(i.e. cell phones, PDA devices, wireless/ air cards for internet services, walkie-talkie/radio devices.)
Process orders for services using Microsoft Windows
based programs, as well as inventory reports for end of day processing.
Greeting customers via direct verbal communication and assisting with
sales, account maintenance, bill pay, and other services provided by the retail store.
Owner Relations Agent
CFI/Westgate
Resorts-11/2006-10/2007
Fulfill guest's dreams by providing a quality vacation experience that exceeds all expectations.
Provide "5-Star Customer Service" by assisting owners with mortgage and maintenance/tax payments for timeshare property, processing credit/check card and account debit MOP.
Assisting with customer requests for checking resort availability, booking reservations/ developer exchanging, depositing of ownership weeks/ banking with external exchange companies. (I.E. Interval International/RCI)
Answering owner related questions regarding contract terms, and documentation, including Truth and Lending Disclosures, and Warranty
Deeds.
Resourceful Experience
Typing 60-65 wpm with 98% accuracy, data entry, 10-key and alpha numeric(19,000 kph), customer service, call center, and administrative assistance. Inside sales and inbound/outbound call center representative.
References Available Upon Request
Contact this candidate