District/Store Manager

STORE / DISTRICT MANAGER

Known as self-motivated and performance-driven professional equipped with proven expertise in managing profitable store operations within constantly changing environments. Recognized for proficiency defining business goals to plan operational strategies; capable of balancing operational efficiencies and business growth. Highly adept at developing processes and procedures to ensure improvement in customer experience through productivity, cost reduction, and company goals’ achievement. Demonstrate ability to mentor various individuals based on professionalism and integrity. Work effectively within fast-paced environments with multiple responsibilities, managing various projects without compromising quality. Possess strategic thinking skills, combined with an aptitude to identify business needs and transform ideas into workable solutions. Proficient in Word, Excel, AS400, Outlook / BlackBerry.

KEY STRENGTHS

Leadership and Team Building

Data Analysis and Tactical Planning

Sustained Business Growth

Organizational Skills

Problem Resolution

Effective Communication Skills

PROFESSIONAL EXPERIENCE

The Sports Authority - Englewood, CO

DISTRICT MANAGER 1998-PRESENT

- Lead efforts in managing all functional areas of 10 stores in Minneapolis, Minnesota; communicate sales and key metric results to the team

- Establish short-and long-term goals for all of the measured operational metrics including sales, contribution, margin performance, operational audit performance, conversion, inventory shrink, risk management, payroll performance, extended coverage plan sales, average transaction, and items for each transaction, along with turnover and inventory management

- Engage in various tasks related to human resources involving hiring, training, and evaluation of hourly and management associates

- Oversee and motivate management team to achieve established company goals and improve overall productivity and morale

- Conduct daily store inspection to adhere with the company visual and operational standards including floor layouts and planogram integrity, cleanliness, pricing, customer service, merchandise processing, as well as stockroom integrity and standards

Key Accomplishments:

- Obtained and administered sales budget worth $52 million in 2008

- Improved customer service quality and drove conversion in 2008 to 41.5 percent over LY performance of 40.3 percent that generated incremental sales increase

- Dramatically reduced inventory from 1.2 percent to .80 percent in 2008, which resulted to a $200.000 profit windfall for the company and the district

- Achieved 91.5 percent operational audit score average in 2008

- Facilitated training to store managers focused on creating improved “selling” cultures in stores

- Developed more efficient merchandising processes and implemented successful strategies to improve productivity, which resulted in saving payroll and opening valuable payroll dollars for selling functions

The Sports Authority - Englewood, CO

STORE MANAGER 1998-PRESENT

- Utilized strong leadership skills in overseeing all aspects of the store; coordinated human resources functions involving recruitment, hiring, and training of new store managers

- Monitored sales and profit performance and ensured compliance with merchandising standards and SOP in the store

- Administered compensation program, succession planning, and facilities maintenance

- Provided training to staff to enhance knowledge and expertise in customer service practices

- Efficiently managed overall functions of the store including sales, contribution, merchandise processing, merchandise standards, customer service, training, human resources and task execution

- Function as District Training Manager for the Minnesota District; conducted interview with prospective management candidates and facilitated training to new store managers

- Mentored new store managers in all aspects of the organization and basic management skills while ensuring improvement in work performance

- Successfully led the opening of new stores and proactively involved in numerous efforts to accelerate expansion

Toys “R” Us - Joliet, IL

STORE DIRECTOR 1983-1998

- Provided primary leadership in directing overall operation and merchandising in a 13-million dollar unit

- Performed numerous duties related to sales and profit accountability, sales and budget planning, labor analysis and planning, employee training and development, asset protection, and facility maintenance

- Oversaw activities of an assistant director, three managers, five department heads, and 50 hourly associates

EDUCATION

BACHELOR OF SCIENCE IN MARKETING

University of Illinois Chicago Circle - Chicago, IL

ASSOCIATE DEGREE IN PRE-BUSINESS ADMINISTRATION

Moraine Valley Community College - Palos Hills, IL

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