Real Estate Administrative Assistant

KACEY C. KRZNARIC

*** ******* *****

Seven Fields, PA 16046

Phone: 724-***-****

E-mail: **********@*****.***

Highly qualified and eclectic Professional Writer and Copy Editor with specialized experience in business marketing, financial, and periodical/editorial content drafting, copy editing, and pre-publication text refinement. I have experience working with the lead Marketing Coordinator at Raymond James Trust with proofing copy of documents prior to distribution both internally and externally. I do freelance work for the Founder/Publisher of a real estate and southwest Florida lifestyles magazine, interviewing and writing feature editorials on distinguished individuals in the community, as well as copy editing and revising content submitted by contributing writers on staff. I am currently doing financial content writing, leading a newly launched debt relief website for the Asbestos and Mesothelioma Advocacy Group. I am recognized in my current roles for the initiative I demonstrate, and the strong attention to detail I commit to in the presentation of all of my work. I have shown a superior ability to multitask, problem solve, meet deadlines, work with a team and/or work independently. I approach my work with a sense of urgency, and am known as a reliable, responsible, and a highly-motivated professional staff member and freelance writer.

PROFESSIONAL EXPERIENCE

AMAG, LLC

Orlando, Florida

Freelance Debt Content Writer 3/12-present

• Perform research on finance-based solutions to consumer debt relief

• Write informative articles about a wide array of financial topics, including student loan consolidation, debt management programs, debt settlement negotiation, and debt recovery

REAL Magazine

Sarasota, Florida

Contributing Feature Writer and Copy Editor 5/10 – present

• Perform research of organization’s websites that are intended to be featured in the Florida Real Estate and Lifestyles monthly publication and prepare interview questions based on the information gathered from my research

• Arrange, facilitate, and conduct face-to-face and telephone interviews with the person (or designated representative of the chosen organization) being featured in the publication. Interviewees include but are not limited to: real estate agents, local businessmen and women, and charitable foundation board members, directors and volunteers. I’ve interviewed such notable representatives from the American Cancer Society, the Special Day Foundation, and the Katelyn Joy Derstine Scholarship Foundation

• Write feature articles consisting of a 2-5 page spread based on a combination of my personal research and information gathered during the interview process, working closely with art director and graphic designers

• Assist the magazine’s publisher in editing and proofing other contributing writers’ pieces, ensuring fluidity in a grammatically error-free final article prior to print

Raymond James Trust, N.A.

St. Petersburg, Florida

Financial Administration/Operational Support 9/10 – present

(provide copy editing and proofing assistance to department’s Lead Marketing Coordinator)

• Assist Trust Officers, Tax Administrators, and the Investment Department in establishing new Trust accounts, ensuring proper and accurate set up of client and beneficiary information, funding amounts and money manager assignments, fee schedules, and tax data

• Maintain established Trust accounts through daily upkeep consisting of but not limited to incoming check postings, bill payment, remittance and statement set-up, fund distribution, and internal and external cash transfers

• Work closely with the Plaintiff Advisory Group to administer and manage structured settlements in the form of Special Needs Trusts and Settlement Preservation Trusts with Raymond James Trust serving as the Corporate Trustee

• Assist the Department’s Lead Marketing Coordinator in copy editing and proofing internal documents, external correspondence, and intra-departmental written communication

University of Pittsburgh Medical Center (UPMC)-Lupus Center of Excellence

Pittsburgh, Pennsylvania

Medical Administrative Assistant and Copy Editor 7/08 – 5/10

• Coordinated care for patients with lupus and other autoimmune diseases to ensure a smooth transition through the diagnostic and treatment process

• Contacted insurance companies to obtain authorizations for studies, utilizing my knowledge of medical terminology and technology to provide clinical information when the physicians were not readily available

• Formatted, edited, and proofread physician dictations to be sent to other physicians in order for them to correspond with one another in a timely manner and allow for collective participation in the care of mutual patients

• Composed and formatted letters to be sent to insurance companies, imaging facilities, and other clinical personnel as well as generated proof-of-visit excuses for patients and/or their educational institutions, employers, and transportation assistance programs

PROFESSIONAL RECOGNITION AND ACCOMPLISHMENTS

• Recognized for creating and maintaining a correspondence manual for facility and physician contact information both inside and outside of UPMC, as well as Utilization Management contact information for various insurance companies

• Received scores of exceeding expectations on all performance reviews while employed with UPMC in the areas of Initiative, Marketing, Productivity, Attitude, Creativity, and Team Work

• Recognized for providing outstanding patient care in Pittsburgh Magazine’s May 2009 issue of “UPMC’s Top Doctors” as part of the Lupus Center of Excellence team

• Department-wide recognition for essential role played in establishment of new business account initiations that appointed Raymond James as Corporate Trustee, being part of the team that set a new record for total assets under administration with the firm

• Received specific mention in Raymond James Trust Department monthly report in November and December 2010 as a key player in ensuring the quick and efficient set up of new accounts that would hold the bulk of new assets acquired by the firm totaling $68 million in November and $102 million in December as the result of a new alliance with the Plaintiff Advisory Group

• Was featured in REAL Magazine, recognizing my contributing work to the magazine and acknowledging the recent earning of my Master’s degree in Professional Writing from Chatham University –December 2011 issue

OTHER WRITING CONTRIBUTORY SERVICES AND PERSONAL ACHIEVEMENTS

• Contributing Writer in 2008 and 2009 for Prevail, a quarterly publication of the Lupus Center of Excellence.

• Competed in the Disney Marathon 2011 and SPCA Tampa Bay 3K Pet Walk (raising over $500 in donations), the Pittsburgh Marathon 2010 and Sarasota Half Marathon, the Clearwater 10K Turkey Trot 2010 and the Pittsburgh 5K Turkey Trot 2009

• Sat on Raymond James Trust Social Planning Committee, assisting in the arrangement of social gatherings and activities for associates and their families such as holiday parties, picnics, and team building outings

• Currently mentoring a 7 year old girl through the Big Brothers Big Sisters program in Pinellas County

• Currently fostering a homeless dog from a local rescue organization until adoption has been facilited

EDUCATION

Chatham University, Pittsburgh, Pennsylvania

M.A. Professional Writing – 2011

University of Pittsburgh, Pittsburgh, Pennsylvania

B.S. Psychology – 2005

Advanced Training & Certifications

• Achieved proficiency in various computer software programs including all components of Microsoft Office, CoffeeCup HTML Editor and Web Design, as well as Internet/Intranet applications

• Achieved Basic Course of Study Certification of Achievement from Florida Bankers Association 52nd Annual Trust School in July 2011, nominated to attend by direct supervisor and Trust Department President. Invited back to attend Graduate Trust School in July 2012 where I received my level 2 certification

• Completed a specialized Business Writing course at Raymond James University, an internal program designed to provide opportunity for associates to further their education.

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