Customer Service Representative
Resume:
Johnny Gurley
Chicago, IL 60637
********@*****.***
Summary: A Customer Service Representative position allowing
me the opportunity to utilize my skills in customer
service and data entry.
Experience:
American Income Life Woodridge, IL
Customer Service Representative 09/2011 to Present
* Checked to ensure that appropriate changes were
made to resolve customers' problems.
* Wrote, designed and produced policies to meet
the insured needs.
* Contacted customers in order to respond to
inquiries and to notify them of claim
investigation results and any planned
adjustments.
* Successfully handled customer issues and payment
policies.
* Reviewed insurance policy terms in order to
determine whether a particular loss was covered
by insurance.
* Solicited sale of new and additional services
and products.
* Spearheaded training procedures.
* Referred unresolved customer grievances to
designated departments for further
investigation.
* Sold insurance benefits to union members.
* Determined charges for services requested,
collected deposits and payments, and arranged
for billing.
* Completed contract forms, prepared change of
address records, and issued service
discontinuance orders, using computers.
* Conferred with customers by telephone and in
person in order to provide information about
products and services, to take orders and cancel
accounts, and to obtain details of complaints.
Found A Cure, Inc. Lansing, IL
Medical Custodian 11/2010 to 10/2011
* Executed daily operations of <what>.
* Cleaned laboratory equipment, such as glassware
and metal instruments, using solvents, brushes,
rags, and power cleaning equipment.
* Stripped, sealed, finished and polished floors.
* Mixed water and detergents and acids in
containers to prepare cleaning solutions,
according to specifications.
* Dusted furniture, walls, machines, and
equipment.
* Cleaned windows, glass partitions, and mirrors,
using soapy water and other cleaners, sponges,
and squeegees.
Elkton Facilities Elkton, OH
Food Service Worker 06/2005 to 09/2010
* Trained workers in food preparation, and in
service, sanitation, and safety procedures.
* Collaborated with other personnel in order to
plan menus, serving arrangements, and related
details.
* Delivered orders to kitchens, and picked up and
served food when it was ready.
* Set up dining areas for meals and cleared them
following meals.
West Apartments Inc. Chicago, IL
Facilities Manager 06/2002 to 05/2008
* Managed and oversaw operations, maintenance,
administration, and improvement of commercial,
industrial, and residential properties.
* Maintained records of sales, rental and usage
activity, special permits issued, maintenance
and operating costs, and property availability.
* Inspected grounds, facilities, and equipment
routinely to determine necessity of repairs and
maintenance.
* Directed and coordinated the activities of staff
and contract personnel, and evaluated their
performance.
* Met with prospective tenants to show properties,
explained terms of occupancy, and provided
information about local areas.
AMF Bowling Centers Chicago, IL
Customer Service Manager 12/1999 to 05/2001
* Supervised <how many> employees, scheduled work
hours, resolved conflicts, determined salaries.
* Issued instructions and assigned duties to
workers.
* Executed daily operations of <what>.
* Supervised and coordinated activities of workers
engaged in customer service activities.
* Observed and evaluated workers' performance.
* Resolved complaints and answered questions of
customers regarding services and procedures.
Education: Spoon River College Canton, IL
Certificate in Computer Software 1991
Northeastern Illinois University Chicago, IL
1987-1988
Community: Volunteer recreational worker for Chicago Park
District for 10 years.
References: Available upon request
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