Sales Representative Customer Service

Phone – 215-***-****

Email – ***********@*****.***

Lauren Mullen

Objective: To obtain a position where I can utilize my interpersonal skills and past experience.

Experience:

****-******* ****ew Publishing Philadelphia, PA

Advertising Sales Representative

•Cold-calling prospects

•Maintaining customer and prospect database

•Assisting in ad design to maximize effectiveness

•Arranging community events

•Acquiring sponsors for events

2007-2009 The Philadelphia Inquirer & Daily News Philadelphia, PA

Advertising Sales Representative

•Assisted customers in the construction of private party advertisements

•Handled high volume of incoming calls

•Continually enhanced advertisements to bring in higher revenue

•Typed, proofread and formatted Death Notices give via dictation, e-mail and fax

•Responsible for submitting advertisements and Death Notices for daily deadlines

•Consistently achieved team and individual sales quotas

Reference: Flossie Devlin 215-***-****

1999-2007 MCH Urology Associates Philadelphia, PA

Supervisor/Billing Specialist

•Routed a high volume of phone calls

•Responsible for Doctors’ office and personal schedules

•Maintained patient charts

•Ensured accurate collection and verification of patients’ medical insurance and demographic information

•Called in prescriptions to pharmacy

•Reviewed denied insurance claims

•Maintained spreadsheet for Doctors’ daily charges

•Collected and posted patient payments and insurance co-payments

•Prepared daily monetary transactions for bank deposit

Reference: Sue Cowden 609-***-****

Education 1995-1999 St. Maria Goretti High School Philadelphia, PA

•General education high school diploma

Qualifications:

Proficient in Microsoft Office Suite, Internet and E-mail

Experience using Navinet and Mactive

Extensive customer service experience

Ability to work in a high stress, deadline intensive environment

Possess a typing speed of 55 WPM

Contact this candidate