Resume for postal job
Resume:
BHARATI BHATT
**** ********* ***** *********: 248-***-****
Troy, Michigan 48085 E-mail: ************@*******.*** Cell: 248-***-****
BANKING MANAGEMENT PROFESSIONAL
Decisive business leader with experience in managing customers’ investment portfolios, qualifying clients, and selling personal and home-equity loans. Result-oriented and assertive professional, who exceeded sales goals by matching customer needs to specific banking products.
Skills
Aggressive sales techniques in the banking industry
In depth knowledge and experience of mortgages and loans
Strong customer and interpersonal relationships
Banking management
Health management
Basic knowledge of Electrocardiography (EKG) and Medical Terminology.
Currently enrolled in PMCC (Professional Medical Coding Curriculum) Class at HFHS.
Career Experience
Henry Ford Health System/Act - 1 – Livernois, MI
Specialty Associate/Department of Medicine – Sept. 2006 – – Dec. 2006
Responsible for generating revenue for the Department of Medicine, (Cardiovascular Dept).
Audit doctor’s notes and provide feedback to recognize the correct level of E & M services, for audit purpose as well as to increase the revenue for HFHS.
Successfully perform duties as a Cardiology Department Coder.
Update OMRs for all doctors as needed for proper diagnoses and procedures.
Adhere to corporation policy and compliance in order to maintain patient’s privacy rights. (HIPAA Law).
Responsible to adhere to health system’s procedures and policies to maintain zero defect requirements.
Provide assistance to the medical staff with their billing and insurance related inquiries.
CSR – Sept. 2005 – Sept. 2006
Responsible for operating the Behavioral Health System’s accounts and provide
high level of patient satisfaction.
Register patients efficiently, after verifying their insurance benefits and eligibility.
Responsible to adhere to health system’s procedures and policies to maintain zero defect requirements.
Balance every day’s cash drawer.
Schedule patient’s appointments with appropriate doctors and therapists.
Provide assistance to the medical staff with their billing and insurance related inquiries.
Standard Federal Bank – Bloomfield Hills, MI
Customer Relations Manager - Jan. 2002 - Oct. 2004
Responsible for operating all the branch functions including security measures and audit requirements. Provide high level of customer satisfaction through professionalism. Motivate staff through positive leadership and example.
Assisted the Management in interview and selection process of qualified applicants.
Effectively controlled staff turnovers.
Assessed needs and took action to improve quality of service to achieve customer satisfaction.
Exceeded sales and referral goals through aggressive sales techniques and communication skills.
Met deadlines; took initiative and proactively followed-up on customers’ problems and complaints.
Identified staff training needs in accordance with the certification process and ensured that staff completes all mandatory training.
Kept management informed of key developments and issues.
Acted appropriately in stressful situations.
Assisted in implementing and monitoring MAP tactics.
Successfully met Consumer Loan, Mortgage and Annuity goals for the branch.
Met all the Audit requirements of the branch.
EDS - Warren, MI - Dec. 98 to Feb. 2000
Information Associate:
Responsible for learning and supporting full systems life cycle. Analyzed and supported Production Order Management System, IVOS, 2D-Release Project and Custom X-press Delivery Systems.
Prepared business proposals, project plans and technical documents for Vehicle Specifications and Process system.
Supported GM customer inquiries on systems.
Completed computer based and classroom training for Visual Basic.
Gained basic knowledge of Supply Chain Management.
Assisted in developing the scope, statement of work, and contract documents for POMS and CXD Projects.
Ensured project compliance with ISO 9000 guidelines.
Interacted with clients to discuss any changes, suggestions, or concerns.
Supported the development of processes and procedures.
Provided world-class customer service.
Provided support and guidance to the team of Information Associates.
Michigan National Bank - Southfield, MI - Sept. 87 to Aug 97
Branch Manager: Aug 96 to Aug 97;
Sr. Customer Sales Representative: Sept. 87 - Aug 96
Established new customers through effective communication.
Exceeded sales goals through aggressive sales techniques.
Resolved customer problems efficiently and gained customer satisfaction.
Opened personal accounts, CD, IRA and Commercial accounts.
Processed home equity, auto, capital reserve, and CD secured loans.
Provided direct hiring, supervision, computerized training, and salary for the bank staff.
Enforced banking procedures including security measures and met all audit requirements.
Devon Bank, Chicago, IL. Aug 79 - Oct 81
Customer Service Representative:
Supervised, led, and trained bank tellers.
Resolved customer problems.
Provided services such as savings bonds, travelers checks, wire transfers, opening and closing accounts, check cashing, making New York draft, and operating various bank equipment.
Education
M.A. - Master of Arts - Major - English Literature; - Saurashtra University, India.
L.L.B. (Equivalent to J.D. Degree in U.S.A.) - Bachelor of Law - Major - Taxation; - Saurashtra University, India.
Courses:
Michigan National Bank Management Training.
Michigan National Bank Product Knowledge Course; Grade-A.
Michigan National Bank Sales Technique Course; Grade-A
EDS Visual Basic Technical Training.
Client Server development, Oracle database, SQL1998 Walsh college, Troy, MI; Grade-A
Microsoft Visual Basic 5.0 Programming; 1998 OCC, Auburn Hills, MI; Grade-A
Microsoft Word, Excel & Power Point; 1998; Troy, MI
Advanced COBOL Programming; OCC, Auburn Hills, MI; Grade-A
Introduction to Data Processing and Programming logic; OCC, Desplains, IL.
Basic knowledge of Electrocardiography (EKG)
Knowledge of Medical Terminology
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