Customer Service Human Resources

Karen McKinon

*** ***** ******** ****** #***, Alexandria, VA 22304

571-***-**** - 571-***-**** - ********@***.***

Objective

To obtain a creative position that utilizes my strong interpersonal, leadership, and technical skills.

Interpersonal Skills

• Served as primary point of contact for management, department heads, and staff in the administrative department

• Facilitated employment recruiting and selection processes

• Designated to handle customer complaints and requests

• Ability to deal with diverse individuals and groups

Leadership Skills:

• Trained and supervised up to 30 employees, effective team leader who is comfortable leading or collaborating

• Keen intuition and strong interpersonal and communication skills

• Interpreted and implemented policy and procedures, federal, state, and local laws and regulations; insured compliance with legal and regulatory requirements

• Designed and implemented plans to enhance organization effectiveness

Technical Skills:

• Ability to use Microsoft Word, Excel, PowerPoint and digital scanners

• Mastered the operation of radio and television production equipment and master controls rooms

• Adept at using various digital cameras and photography equipment

• Qualified finger printer on Live Scan and ink procedures

Professional Experience

SIRIUS Satellite Radio (9/2010-Present) Washington, DC

Part-time Sports Board Operator

Performed on-air switching between sports programs and commercials using Dalet program.

U. S. Census (1/2009-7/2010) Alexandria, VA

Office Operations Supervisor

Successfully spearheaded the hiring of personnel for the Alexandria Local Census Office which resulted in our office finishing the Nonresponse Follow up ahead of the projected schedule and first in the region. Supervise the completion of new hires’ appointment forms. Track the hiring, training, and expiration of appointment on Excel spreadsheet. Trained office clerks in all aspects of processing administrative forms and the HR database. Reviewed and approved payroll documents, D-308, for completeness and accuracy. Trained employees on payroll data entry. Ensured staff knew their assignments and completed tasks according to procedures. Fingerprinted all office employees on the Live Scan or ink procedures and created a tracking system.

Labat-Anderson Incorporated (1/2008-10/2008 McLean, VA

Digital Scanner

Scanned high volume of archival materials to digital format using high-resolution scanners.

Adecco Temporary Service (2004 – 2007) Alexandria, VA

Held various customer service, clerical/administrative, and human resources positions for a variety of employers including retail, higher education, law firms, investment firms, health care, and

government- affiliated agencies. Received and directed high volume of calls. According to policy solved problems, answered questions, and directed inquiries to appropriate associate/departments. Flexible in managing multiple tasks due to fluctuating nature of priorities and schedules. Maintained manager’s appointment schedule set up appointments using Medisoft Appointment Scheduling Software.

Platt College (2001 – 2003) Ontario, CA

While attending college, worked in financial aid office. Assisted in preparing detailed reports, compiling information, concerning financial aid programs

Photographer (1997-2001) Riverside, CA

Freelance and staff photographer.

U.S. Federal Government – Department of Defense (1977-1997)

Advanced through a series of progressively responsible radio and television production positions based on skills and performance. Mastered the operation of television production equipment, television master control equipment and radio master control equipment. Produced videos introducing quest speakers for the yearly worldwide conferences. Orchestrated and produced worldly exalted, instrumental music; for system identifications. Selected music, graphics, and scenes for video productions introducing new programs for the season.

• Audio Visual Production Specialist (1994-1997) Riverside, CA

• TV Editor (1987-1994) Sun Valley, CA

• Radio Production Specialist (1977-1987) Rosslyn, VA

Education and Certification

Platt College, Ontario, CA

Associate of Arts Degree - Graphic Design

Multimedia Certificate

Certified Society of Broadcast Engineers Television Operator

Awards and Accomplishments

• Armed Forces Radio and Television Service, Civilian Employee of the Year for outstanding contributions to the community.

• Editor for “Common Bonds,” received Arts and Entertainment Award and Grinnell-Iowa Peace

• Nominated for the Distinguished Public Service Award.

• Orchestrated and produced worldly exalted, instrumental music for system identifications

• Event Planner for Equal Employment Opportunity programs; coordinated and planned special events in observance of cultural diversity holidays.

• Process Action Leader, researched and developed extensive new procedures for expanding and improving the acquisition, creation, and distribution of television industry promotional material - cost savings $133,000.

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