Customer Service Sales
Resume:
Yashira Couloote
New Brunswick, NJ 08901
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OBJECTIVE: To obtain a position within an organization where my attentive, multitasking abilities and organizational skills will offer a challenging and rewarding opportunity for growth.
Education:
CDM Institute: Woodbridge, NJ Grad. Date: 11/20/09
Certified Medical Assistant: Successful completion of an intensive course of instructional training, which includes:
Methods of Charting OSHA standards
Infection Control Phlebotomy
Nutrition and Health Medisoft and Medical Manager
ICD & CPT Coding Vital Signs
CPR Physical Examinations
HIPPAA Compliance Blood Sampling
Rehabilitation and Body Mechanics Laboratory Techniques
EKG Basic Pharmacology
Medical Asepsis/ Sterilization Microsoft Word, Excel & PowerPoint
Specimen Collection Urinalysis
Patient History
Certifications: CCMA
Employment History:
Brady Worldwide, Somerset, NJ
07/07-12/08
Senior Customer Service Rep.
•Provided excellent customer service to customers located on the West Coast
•Implemented a new hire employee handbook
•Provided new hire training to new employees
•Assisted the Corporate office by transferring data from a website to an Excel Database
•Entered orders in SAP database
•Processed all customers orders, credits and returns
•Worked as a liaison to Brady Outside Sales Rep.
•Worked closely with the shipping department, to ensure accurate ship dates
•Coordinated with management to provide a comfortable work environment for CSR’s
•Assisted the production department with maintaining their database, by creating an Excel Spreadsheet of their monthly sales
Conair Corporation East Windsor, NJ
02/01-07/07
Customer Service Rep.
•Entered and maintained business to business customer orders in SAP database.
•Provided accurate, expedient, courteous customer service via email and telephonic inquiries.
•Maintained customer accounts in excess of 225k.
•Accurately entered new product listing and revised existing products listings on Conair internal software systems.
•Allocated backorders to appropriate internal department and maintained accurate Electronic Data Information-EDI system.
•Supplied Conair Account Representatives with monthly sales order, fill rate and backorder information to review in achieving sales goals through verbal communication and extensive excel spreadsheets.
•Provided new hire training on SAP database, Conair products and overall operational systems and environment.
•Served as cross functional team member contributing to organizational improvements and goal attainment.
•Specialized experience with SAP database and EDI system.
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